FELIZA VAZ
London,KILBURN
Summary
Compassionate and clinically-focused professional with extensive experience in crisis intervention, SEN support, and mental health advocacy. Currently serving as a Recovery Worker with the Hestia Crisis Team, I possess a proven ability to manage high-acuity caseloads involving complex presentations such as psychosis, schizophrenia, BPD, and severe suicidal ideation. Recently nominated as Student Representative 2025, I demonstrate exceptional peer leadership and communication skills. I am dedicated to utilizing my frontline clinical experience and organizational expertise to transition into an Assistant Psychologist role, with a long-term commitment to qualifying as a Clinical Psychologist.
Overview
9
9
years of professional experience
Work History
Mental Health Recovery Worker
HESTIA
01.2025 - Current
- Assisted service users in creating personalised recovery and safety plans that focus on coping skills and crisis prevention.
- Managed a caseload by facilitating one-to-one sessions and group activities that support mental health recovery.
- Identified potential risks and addressed safeguarding concerns to ensure a safe environment.
Befriender
Womankind
Bristol
11.2024 - Current
- Empathetic Support: Provided a safe space for women who may have experienced childhood abuse, trauma, sexual violence and/or domestic abuse (and will be experiencing mental ill health and social isolation) to share their struggles with a non-judgmental listening ear.
- Relationship Building: Fostered trust and connection through regular outings like coffee chats and walks.
- Empowerment Coach: Supporting women in achieving personal goals, building confidence for everyday tasks (catching the bus) and exploring new interests (art classes, hobbies).
- Using CBT and Person-centered approach to help them with their daily struggle all the while maintaining a professional relationship
Crisis Support Worker
Tezlom Agency
London
10.2025 - 11.2025
- Create safe and welcoming spaces for individuals seeking support.
- Provide 1-to-1 assistance, offering advice and guidance for personal development.
- Assist in developing individual safety plans for immediate and long-term needs.
- Participate in cases that may involve statutory services.
- Support individuals in locating and accessing local services of interest.
- Provide hot drinks and snacks to enhance comfort.
- Aid team in delivering effective drop-in crisis support.
- Check referral forms within the system and initiate contact with relevant individuals.
Listener
Samaritans
Bristol
06.2022 - 11.2025
- Support callers by empathising with their issues.
- Collaborate with supervisor for effective debriefing.
- Participate in training focused on recognising diverse mental health conditions.
- Engage in practice calls to enhance listening capabilities.
- Develop skills in managing suicide-related calls and providing appropriate signposting.
Lifetime Support Worker
Sirona Care
Bristol
12.2024 - 08.2025
- Offering emotional and mental health support to parents
- Manual Handling
- Changing incontinence pad
- Enteral feeding
- Tracheostomy care
- Seizure management
Research Assistant
Lykkeli- Placement
Bristol
11.2024 - 04.2025
- Currently working on and developing ‘check-in’ protocols to help support areas such as workplaces and universities in looking after staff/student well-being as well as providing opportunities to practice key skills such as active listening.
- A check-in is designed to provide an opportunity for individuals to share information they would like to have chance to speak about to whomever is involved in their check-in group.
- Researching and collecting data through articles online on the best way to support Lykkeli and the member we check-in with
- Undertake data collection, analysis, the production of reports and
- Summaries, using IT and statistical programmes.
- Required to assist in producing visual or material or user-friendly information for interventions with clients.
Mental Health Support Worker for SEN children
Protocol Education
Bristol
09.2024 - 01.2025
- Utilizing sensory strategies to tailor learning experiences for each student.
- Work closely with students who have additional needs.
- Anticipating and addressing challenges to maintain a positive learning environment.
- Reporting back to a senior of the classroom when noticing particular behaviors that could be a potential mental health disorder or illness
SEN Child Private Nanny
Kilburn
06.2021 - 09.2024
- Making simple meals
- School pick ups
- Planning fun activities
- Interacting with SEN child and taking care of her
- Understanding her mental health and difference moods to discuss with parents
- Practicing relaxation/breathing techniques and activities to help her with moods, nightmares as well as help her with her enrichment
Counter Staff
Castle Pharmacy
Cricklewood
01.2017 - 01.2024
- Organising dosette boxes
- Training new staff
- Tidying the dispensary
- Checking and ordering stock
- Interacting with patients and customers
- Handing out dosette boxes to patients from care homes
Education
TQUK Level 2 Certificate - Counselling Skills
SkillsNetwork
12.2024
Bachelors of Science - Psychology
Kingston University
Kingston06.2024
TQUK Level 2 Certificate - Awareness of Mental Health Problems
SkillsNetwork
04.2026
Master of Science - Health Psychology
University of the West of England
Bristol04.2026
Skills
- Crisis prevention and risk assessment
- Patient interaction and communication
- Client relationship management
- Safety planning and safeguarding
- Active listening and emotional support
- Cognitive behavioral techniques
- Empowerment coaching
- Data collection and confidentiality
- Mental health treatment planning
- Medication administration
- Microsoft Word proficiency
- Public speaking skills
- Experience with severe mental disorders
- Clinical communication
- Training and mentorship
References
Available on request
Languages
English
Advanced
C1
Hindi
Intermediate
B1
konkani
Advanced
C1
Timeline
Crisis Support Worker
Tezlom Agency
10.2025 - 11.2025
Mental Health Recovery Worker
HESTIA
01.2025 - Current
Lifetime Support Worker
Sirona Care
12.2024 - 08.2025
Befriender
Womankind
11.2024 - Current
Research Assistant
Lykkeli- Placement
11.2024 - 04.2025
Mental Health Support Worker for SEN children
Protocol Education
09.2024 - 01.2025
Listener
Samaritans
06.2022 - 11.2025
SEN Child Private Nanny
06.2021 - 09.2024
Counter Staff
Castle Pharmacy
01.2017 - 01.2024
TQUK Level 2 Certificate - Counselling Skills
SkillsNetwork
Bachelors of Science - Psychology
Kingston University
TQUK Level 2 Certificate - Awareness of Mental Health Problems
SkillsNetwork
Master of Science - Health Psychology
University of the West of England