Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Natalie Slater

Southam,Warwickshire

Summary

A professional with a strong foundation in retail operations, excelling in staff management and scheduling. Demonstrates excellent communication skills and a commitment to health and safety compliance, ensuring optimal team leadership and conflict resolution. Hard-working with strong organisational skills and time management.

Overview

23
23
years of professional experience
8
8
years of post-secondary education
1
1
Certification

Work History

Assistant Manager

Hobbycraft
Banbury, Oxfordshire
08.2021 - 05.2025
  • Maintained high standards of store cleanliness, enhancing shopping experience for customers.
  • Managed cash registers accurately reducing discrepancies at end of day reconciliation.
  • Provided support to manager during audits, ensuring accurate reports.
  • Delegated tasks to team members efficiently improving overall productivity.
  • Minimised inventory loss for improved profit margins.
  • Ensured health and safety compliance, maintaining a safe working environment for all staff members.
  • Managed daily operations to ensure smooth running of the shop floor.
  • Provided excellent customer service leading to repeat business and customer loyalty.
  • Handled customer complaints effectively, restoring trust in our brand.
  • Coordinated hiring, recruitment and training strategies to build successful administrative team.

Team leader

Hobbycraft
Banbury, Oxfordshire
08.2019 - 08.2021
  • Ensured adherence to company policies by all team members, maintaining professionalism at all times.
  • Improved customer satisfaction through close collaboration with the team.
  • Resolved conflicts effectively, promoting harmony within the workforce.
  • Coordinated daily tasks, ensuring smooth workflow within the team.
  • Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
  • Followed opening, closing and shift changeover procedures for seamless operations.
  • Monitored health and safety measures for guaranteed compliance.

General Assistant

Hobbycraft
Banbury, Oxfordshire
06.2018 - 06.2019
  • Arranged displays attractively, enticing customers into the shop.
  • Worked on till operations efficiently reducing queues at the checkout.
  • Helped unpack and shelve deliveries quickly ensuring all items were available for sale.
  • Dealt with complaints professionally leading to swift problem resolution.

Nursery Assistant

Abacus Pre-school Nursery
Southam, Warwickshire
02.2002 - 06.2019
  • Observed children's behaviours, providing important insights into their development stage.
  • Ensured quality childcare by following safety regulations
  • Assisted in the development of educational programmes to boost children's learning engagement.
  • Supported special needs children individually enhancing inclusivity within the setting.
  • Practiced child protection and health and safety measures to comply with guidelines.
  • Gaining the role of SENCO to assist children with special needs and completing Makaton training

Education

NVQ Level 3 - Children's Care, Learning and Development

South Warwickshire College
Royal Leamington Spa, Warwickshire
09.2005 - 05.2007

NVQ Level 2 - Hairdressing

South Warwickshire College
Royal Leamington Spa, Warwickshire
09.1993 - 05.1995

GCSEs -

Kineton High School
Kineton
09.1988 - 05.1993

Skills

  • Retail operations understanding
  • Excellent communication
  • Staff management
  • Staff scheduling
  • Health and Safety Compliance
  • Team Leadership
  • Customer Service

Certification

First Aid Trained

Timeline

Assistant Manager

Hobbycraft
08.2021 - 05.2025

Team leader

Hobbycraft
08.2019 - 08.2021

General Assistant

Hobbycraft
06.2018 - 06.2019

NVQ Level 3 - Children's Care, Learning and Development

South Warwickshire College
09.2005 - 05.2007

Nursery Assistant

Abacus Pre-school Nursery
02.2002 - 06.2019

NVQ Level 2 - Hairdressing

South Warwickshire College
09.1993 - 05.1995

GCSEs -

Kineton High School
09.1988 - 05.1993

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Natalie Slater