Natalie Neves
Summary
Experienced Pensions Administrator known for improving processes and delivering client-focused solutions. Skilled in managing pension schemes, ensuring compliance, and enhancing client satisfaction. Recognised for streamlining administrative tasks and fostering team collaboration to achieve objectives efficiently.
Overview
18
18
years of professional experience
6
6
years of post-secondary education
Work history
Pensions Administrator
Equiniti Limited
Crawley
2019.10 - 2025.01
- Administered pensions and collaborated with a team to deliver exceptional service.
- Assisted in data collection and analysis, compiling information into spreadsheets.
- Managed assigned queues and resolved customer queries to ensure accurate pension deployment.
- Facilitated the setup of pension schemes.
HR Assistant
Panalpina Company Limited
Luanda
2017.02 - 2017.04
- Entered employee data into the system, developed SWOT analysis plans for all regions, managed salaries and payroll, and coordinated leave day planning.
- Handled leave management duties, facilitating appropriate cover arrangements during absences.
- Managed employee benefits packages, enhancing job satisfaction and loyalty amongst staff members.
- Ensured fair treatment of all employees by implementing company policies diligently.
- Maintained close relationships with department managers, promoting smoother operations throughout the company.
Administrator
Old Mutual Company Limited
Windhoek
2013.01 - 2013.10
- Oversaw daily operations to enhance overall efficiency of company functions.
- Developed tailored insurance plans for clients to meet specific needs.
- Maintained strong client relationships to foster loyalty and trust.
- Liaised with clients to negotiate favourable terms and ensure satisfaction with services.
Stock Controller / Assistant Account Department
Wright Trading Company Limited
Livingstone
2007.02 - 2008.12
- Conducted physical stock counts, entered data into the system, and balanced stock. Assisted with cash book data entry and performed reconciliations.
- Paid attention to detail, quickly identifying any irregularity in stock and ensuring that the company had no losses.
Education
B.SC.BA (Hons) - Strategic Human Resource Management
University of Namibia (UNAM)
Windhoek, Namibia 2008.02 - 2014.03
Skills
- Microsoft Word: Experienced
- Customer Service: Skilful
- Microsoft Excel: Skilful
- Sales & Client Account Management: Skilful
- Problem Solving: Experienced
- Communication: Expert
Additional info
- Date of birth: 1989-06-03
- Place of birth: Livingstone, Zambia
- Nationality: Irish
- Marital status: Married
Affiliations
- swimming
- Cooking and Baking
- Reading
Languages
English
Native
Portuguese
Advanced
Timeline
Pensions Administrator
Equiniti Limited
2019.10 - 2025.01
HR Assistant
Panalpina Company Limited
2017.02 - 2017.04
Administrator
Old Mutual Company Limited
2013.01 - 2013.10
B.SC.BA (Hons) - Strategic Human Resource Management
University of Namibia (UNAM)
2008.02 - 2014.03
Stock Controller / Assistant Account Department
Wright Trading Company Limited
2007.02 - 2008.12