Raj Sachan

• Handling customer queries related to their Pension accounts, decision-making in an efficient and effective manner, and providing the highest level of customer service
• Effectively comply with the Customer Treatment standards, including Internal policy and external regulatory guidelines, to ensure a robust and consistent approach, make the right decisions, and do the right thing for our customers
• Treating customers sensitively and advising them with their financial investments to help them move forward with their futures
• Providing information on our Life, Pension, or Investment products and services, acting promptly on all customer instructions, and ensuring that records are fully up-to-date and accurate.

• Assisting HR with the process of recruitment, including vetting candidates, assisting with interviews and issuing employment contracts
• Supporting internal and external inquiries and requests related to the HR department.
• Compiling and maintaining paper, digital and electronic employee records, including holiday and sickness leaves.
• Processing payroll and assisting with the documentation of employee compensation and benefits.
• Supporting HR-related training programs, workshops and seminars.
• Entering employee data into computer database.
• Coordinating logistics for new hire orientations
• Writing and submitting reports on general HR activities.
• Overseeing HR events and meetings and coordinating management-employee communications.
• Continuously learn the latest HR best practices to improve workplace efficiency.