Natalie Joynt
Sheffield,South Yorkshire
Summary
Confident professional with 16 years of experience in customer relationship management and project oversight, within the retail sector. Proven ability to lead high-performing teams through effective delegation, mentoring, and coaching. Strong communicator with a strategic mindset and a track record of driving organizational growth. Ready to implement innovative ideas in a retail management role.
Overview
9
9
years of professional experience
1
1
Certification
Work history
General Merchandise, Clothing & Beauty Manager
Sainsburys
Sheffield, Yorkshire
02.2025 - Current
- Helped manage inventory to minimise stock shortages, using RSS to effectively merchandise the department
- Supported efficient business operations by assigning tasks according to staff strengths, performance managing where needed
- Successfully implemented all business stunts to the correct timelines, 20% off clothing, mid season sales, Toy stunts, Christmas etc
- Implemented Flow changes across a large home wear & Clothing department
- First class customer service, advising customers on both clothing and beauty
- Liaised with stock buyers, to ensure correct stock levels in the store
- Led a team of 25 people, ensuring correct pay, training and all other HR issues
Customer Experience Manager
Sainsburys
Wakefield, South Yorkshire
09.2023 - 02.2025
- Enhanced team performance for better customer experience through regular training and 1-1's
- Led cross-functional teams to deliver top-notch customer service experiences, leading from the front
- Improved customer satisfaction by analysing data from customer feedback measures & Customer listening to implement a cross department plan for better
- Extensive Cash office knowledge
- POS management ensuring all POS is correct and up to company standard across the shopfloor
- Extensive knowledge on ticketing across the shopfloor ensuring shop is legal
- Identified individual staff development needs and arranged appropriate training.
- Liaised between customers and internal departments to address and resolve customer service concerns.
Food Manager
Sainsburys
Chesterfield, Derbyshire
08.2022 - 09.2023
- Effective stock management using RSS to ensure correct stock levels and a streamlined shopfloor
- Successfully mentored colleagues to management level
- Ensured the department adhered to strict health and safety laws
- Competitor visits to other retailers
- Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations.
Customer & Trading Manager Convenience
Sainsburys
Sheffield, South Yorkshire
03.2017 - 05.2022
- Led teams across various convenience stores across Sheffield
- Leading day to day running of the shop, customer service, replenishment, bakery, inventory management and all HR for colleagues
Education
Diploma of Higher Education - Psychology and Socioogy
Sheffield Hallam University
SheffieldA-Levels - Grades B-D
Rivington & Blackrod High school
BoltonGCSEs - Grades B-C Including Maths, English & Science
Rivington & Blackrod High School
BoltonSkills
- Effective delegating
- Product knowledge and integration
- Project oversight
- Customer relationship management
- Mentoring and coaching
- Budget planning
- Staff recruitment
- Time efficiency
- Health and Safety Compliance
- Customer Service
- Team Leadership
- Inventory control
- Conflict Resolution
Certification
Full driving licence
Emergency First aid LVL3
Personal Licence Holder
Affiliations
- Keeping Fit, Socialising and, Renovating my Cottage
Timeline
General Merchandise, Clothing & Beauty Manager
Sainsburys
02.2025 - Current
Customer Experience Manager
Sainsburys
09.2023 - 02.2025
Food Manager
Sainsburys
08.2022 - 09.2023
Customer & Trading Manager Convenience
Sainsburys
03.2017 - 05.2022
Diploma of Higher Education - Psychology and Socioogy
Sheffield Hallam University
A-Levels - Grades B-D
Rivington & Blackrod High school
GCSEs - Grades B-C Including Maths, English & Science
Rivington & Blackrod High School