Christopher King
Swansea
Summary
Accomplished hospitality professional with a proven track record in customer satisfaction, operational excellence, and performance optimisation. Skilled in team leadership, event planning, and regulatory compliance, ensuring seamless operations in high-pressure environments. Adept at revitalising underperforming teams, and fostering a culture of collaboration and innovation to enhance service quality and business success.
Overview
31
31
years of professional experience
Work history
General manager
The Grand Hotel
Port Talbot, Neath Port Talbot
01.2024 - Current
- Handled administrative tasks efficiently, promoting smooth hotel operations.
- Fostered positive working environment with open communication channels.
- Facilitated regular staff training sessions for professional development.
- Implemented cost-saving strategies to minimise unnecessary expenditure.
- Strengthened brand reputation through superior service standards.
- Managed crisis situations effectively to minimise disruption of services.
- Recruited, trained, and supervised staff for improved performance.
- Led team meetings, fostering a culture of transparency and accountability.
- Ensured compliance with health and safety regulations for guest wellbeing.
Manager
Blanco's Hotel
Port Talbot, Neath Port Talbot
10.2021 - 01.2024
- Prioritised guests' needs, elevated overall satisfaction levels.
- Maintained compliance with health and safety regulations within the premises.
- Responded promptly to customer complaints ensuring swift resolution and customer retention.
- Led team to deliver exceptional customer service for enhanced reputation.
General Manager
The Dolphin Hotel
Swansea, City and County of Swansea
05.2014 - 10.2021
- Developed comprehensive staff training programmes for improved efficiency.
- Responded promptly to customer complaints ensuring swift resolution and customer retention.
- Organised successful corporate events with meticulous attention to detail.
- Coordinated front desk operations, ensured smooth guest experiences.
Leaseholder
The Cricketers
Swansea, City and County of Swansea
04.2010 - 02.2013
- Conducted regular performance reviews for staff development and progress tracking.
- Coordinated staff schedules to avoid understaffing during peak times.
- Fostered team spirit amongst staff members through effective communication and leadership.
- Oversaw cash handling procedures for secure financial transactions.
- Increased customer loyalty by delivering excellent service consistently.
- Managed daily operations, ensuring smooth running of pub.
Food and Beverage Supervisor
Aspers Casino
Swansea, City and County of Swansea
01.2008 - 01.2010
- Enhanced customer satisfaction by promptly addressing and resolving complaints.
- Increased customer satisfaction by implementing effective complaint resolution protocols.
- Ensured compliance with licensing laws pertaining to alcohol sales.
- Trained new staff members effectively resulting in quicker acclimation to job roles.
Leaseholder
The Farmers Arms
Swansea, City and County of Swansea
01.2001 - 01.2008
- Dealt with customer complaints effectively, restoring client trust and confidence.
- Improved pub atmosphere with regular themed nights and events.
- Increased customer loyalty by delivering excellent service consistently.
- Oversaw cash handling procedures for secure financial transactions.
- Monitored food preparation practices, guaranteeing adherence to hygiene regulations.
Relief Manager
Bass Taverns
Swansea , Swansea
01.1994 - 01.2001
- Handled customer complaints and queries, increased satisfaction rate.
- Complied with health and safety regulations, ensured safe work environment.
- Collaborated with management on strategic planning to meet company goals.
- Ensured optimal inventory levels by ordering supplies regularly.
Skills
- Safety regulations adherence
- Result-Driven approach
- Performance monitoring
- Resilience and stress management
- Customer satisfaction enhancement
- Housekeeping oversight
- Food and beverage control
- Event planning competency
- Leisure facilities management
- Effective delegating
- Inspiring motivation
- Leadership in diverse environments
Timeline
General manager
The Grand Hotel
01.2024 - Current
Manager
Blanco's Hotel
10.2021 - 01.2024
General Manager
The Dolphin Hotel
05.2014 - 10.2021
Leaseholder
The Cricketers
04.2010 - 02.2013
Food and Beverage Supervisor
Aspers Casino
01.2008 - 01.2010
Leaseholder
The Farmers Arms
01.2001 - 01.2008
Relief Manager
Bass Taverns
01.1994 - 01.2001
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