Anxiang Xue
Stoke-on-Trent,STE
Summary
A dedicated and responsible professional with extensive experience in all aspects of customer service. Known for an outgoing personality and trustworthy nature, consistently committed to supporting colleagues and fostering a collaborative environment. Eager to expand knowledge and enhance skills to deliver exceptional customer service.
Enthusiastic Customer Advisor with knack for resolving issues swiftly and enhancing customer satisfaction. Known for creating welcoming atmosphere and building lasting customer relationships. Increased customer retention and drove improvements in service quality through insightful feedback and proactive assistance.
Friendly and driven individual with highly developed communication and problem-solving skills. Proficient in providing exceptional customer service and handling inquiries with patience and understanding.
Overview
31
31
years of professional experience
5
5
years of post-secondary education
Work history
Customer Advisor / Instructor
Bet365
2016.01 - 2025.01
- Achieved higher customer retention through consistent follow-ups and updates.
- Collaborated closely with colleagues to resolve complex customer issues swiftly.
- Escalated unresolved issues within appropriate channels guaranteeing timely resolution.
- Maintained high-level product knowledge for accurate advice and recommendations.
Chinese Takeaway
2013.01 - 2016.01
- Carried out day-to-day duties accurately and efficiently.
Tesco Express in Wilmslow
Wilmslow
2009.01 - 2011.01
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
sales Manager
Shanghai Chongzhen textile company(trade)
1994.01 - 1998.01
- Providing administrative support to managing director
Education
Master degree - International business
Salford University
Salford 2001.01 - 2003.01
Graduate Diploma - Management with English
University of Salford
Salford 1999.01 - 2000.01
Msc - Psychology
Leeds Beckett University
Leeds 2012.01 - 2014.01
Skills
- Hard-working and responsible person, in which have earned lot of experience and skills ranging from all aspects of customer service
- Outgoing personality and trustworthy nature, always willing to offer commitment to colleagues and happy to share with all of them
- Eager to learn all-round knowledge, keen to build on excellent skills and experience in serving customers better
- Resilience in stressful situations
- Customer service metrics interpretation
- Empathy and understanding and Positive language
Other personal information
Language: English, Chinese
Hobbies and Interests
Playing chess, music, reading, the Internet and travel, Sports: Bicycling, running, swimming
Other personal information
- UK Permanent Resident
- Full UK Driving License
Timeline
Customer Advisor / Instructor
Bet365
2016.01 - 2025.01
Chinese Takeaway
2013.01 - 2016.01
Msc - Psychology
Leeds Beckett University
2012.01 - 2014.01
Tesco Express in Wilmslow
2009.01 - 2011.01
Master degree - International business
Salford University
2001.01 - 2003.01
Graduate Diploma - Management with English
University of Salford
1999.01 - 2000.01
sales Manager
Shanghai Chongzhen textile company(trade)
1994.01 - 1998.01