Nancy Hughes

Overseeing 3 distinct service areas with a combined budget of £ million, delivering advice, support and health interventions to vulnerable adults in Hackney and Lambeth. Overseeing complex HR processes, recruitment and staff training to ensure excellence in the service delivered to the people using our services.

Managing 19 bedspace hostel for people with complex needs, and 5 bedspace supported housing service for people identifying as female. Working in partnership with South London and Maudsley NHS Trust Clinical Psychologists to deliver a psychologically informed service.

Managing a 42 bed hostel for people over 40 years old with complex needs and a history of street homelessness.

Deputy manager of a 42 bed hostel for people over 40 years old with complex needs and a history of street homelessness.

Lead caseworker in a 42 bed hostel for people over the age of 40 with a history of homelessness and complex needs, specialising in resettlement and liaison with social services.

Keyworker in 42 bed hostel for people over the age of 40 with a history of street homelessness and complex support needs.

Keyworker in a supported housing service, working with predominantly young people, providing support around tenancy sustainment and education, training and employment.

Providing support to people with a history of street homelessness and complex needs in a 20 bed service in Southwark.

Conducting telephone interviews with social housing residents across the UK for clients such as local councils and housing associations. Developing a rapport with clients, working quickly and efficiently to targets.

Administrative support, assisting with event management and participant contact strategies. Assisted the Volunteer Development Team in recruiting, supporting, and building relationships with, volunteers.

Running front of house and serving in Zucca Pasta Bar Fallowfield, customer service assistant Sainsbury's supermarket, Barista, Word of Mouth Cafe/Sound of Manchester coffee shop, Sales assistant, All Sports sports shop.