Ishrath Iqbal
Carshalton
Summary
Results-oriented professional specializing in project and team management. Expertise in Microsoft Office Suite and Google Workspace to optimize productivity and operational efficiency. Strong communication and problem-solving skills, with a proven ability to maintain composure under pressure. Multilingual capabilities enhance team building and upselling efforts, contributing to organizational success.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth.
Overview
24
24
years of professional experience
5
5
years of post-secondary education
Work history
Area Manager
Post Office
, Surrey
11.2022 - Current
- Supported management of up to 100 franchises and independent post offices to achieve income and sales targets.
- Designed and executed bespoke motivational training sessions to enhance sales and service competencies.
- Analysed sales and management data to improve performance across individual branches.
- Delivered approximately £1.2 million in annual income across multiple product pillars, including financial services and banking.
- Cultivated strong commercial relationships with Postmasters and partners to elevate customer experience and drive sales.
- Collaborated effectively with stakeholders and regional operations teams to implement business network strategies.
Branch Manager
Crown Post Office
02.2009 - 10.2022
- Managed multiple branches across London and Surrey, enhancing team engagement and compliance through targeted training and coaching.
- Oversaw profit and loss accounts, implementing strong controls to reduce losses effectively.
- Promoted excellent customer service by driving community engagement initiatives.
- Championed area-wide engagement efforts, revitalising underperforming branches through motivation and recognition strategies.
- Increased participation in Colleague Forums by redesigning meetings for interactivity and constructive feedback.
- Acted as Area Manager during absences, leading conference calls and branch visits to ensure compliance.
- Designed and facilitated workshops on CV and interview skills for staff impacted by branch closures.
- Mentored new managers, providing guidance and support through structured mentoring programmes.
Business Development Manager
Global pharmaceuticals
Surbiton, Kingston upon Thames
06.2002 - 12.2008
- Achieved targets in alignment with budget plans.
- Delivered accurate reporting of internal and external market data.
- Completed monthly reports and managed area expenses efficiently.
- Raised awareness for new products among sales team to drive growth.
- Managed customer base to enhance value and differentiate from competitors.
- Collaborated with sales team to plan tactics for market penetration and lead development.
- Led cross-functional teams to deliver complex projects on time and budget.
- Streamlined processes to improve overall efficiency.
- Secured new business opportunities by cultivating strong relationships with potential clients.
- Identified opportunities to drive business growth, diversification and expansion.
Sales Manager
Marks & Spencer
Kingston upon Thames, Surrey
08.2001 - 06.2002
- Promoted from supervisor to sales manager within short timeframe, overseeing 20 staff members.
- Delivered high-quality customer service and expert advice to clients.
- Addressed enquiries and requests with professionalism and empathy.
- Engaged in promotional activities for new products and services.
- Achieved key performance indicators related to quality and productivity.
- Coordinated sales and operational departments to ensure customer-focused service delivery.
- Guided team members on best practices in upselling and cross-selling techniques, leading to enhanced customer value proposition.
Education
Master’s - Business administration
Charles Sturt University
Australia 06.2000 - 06.2002
Bachelor of Science - Microbiology
University of Bangalore
India 04.1996 - 08.1999
GCSE AL/OL - undefined
Royal Collage
Skills
- Microsoft Office Suite
- Project management
- Team management
- Google Workspace
- Multilingual
- Team building
- Communication skills
- Problem-solving
- Calm under pressure
- Upselling
Custom
- Office Software: Microsoft Office and XP (Power Point, Word, Excel, Access, Outlook)
- Management Skills: Project management and Team management
Timeline
Area Manager
Post Office
11.2022 - Current
Branch Manager
Crown Post Office
02.2009 - 10.2022
Business Development Manager
Global pharmaceuticals
06.2002 - 12.2008
Sales Manager
Marks & Spencer
08.2001 - 06.2002
Master’s - Business administration
Charles Sturt University
06.2000 - 06.2002
Bachelor of Science - Microbiology
University of Bangalore
04.1996 - 08.1999
GCSE AL/OL - undefined
Royal Collage
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