Nana Baidoo
Leyton,United Kingdom
Summary
Friendly and reliable customer service professional with experience assisting customers in fast-paced environments. Confident communicating with people from different backgrounds, handling enquiries professionally and working effectively as part of a team. Calm under pressure, quick to learn and committed to providing a safe, welcoming and positive experience for every customer.
Overview
2
2
Languages
5
5
years of post-secondary education
3
3
years of professional experience
Work history
Kitchen Assistant (Work Experience)
La Cafeteria Bistro
London, Waltham Forest
2026.04 - 2026.04
- Supported kitchen operations in a fast-paced environment
- Assisted with food preparation and basic cooking under supervision
- Maintained high standards of hygiene and cleanliness
- Worked effectively as part of a team to deliver a high standard of service during busy periods.
- Followed food safety and health & safety regulations
Remote customer support agent
Touchling Ltd
London, Greater London
2024.10 - 2025.01
- Prioritised multiple customer enquiries efficiently while maintaining accuracy and professionalism.
- Maintained clear and professional communication with customers while accurately recording issues and delivering timely assistance.
- Organised workload effectively to meet deadlines and resolve customer problems independently.
- Built strong communication, organisation and problem-solving skills while delivering consistent customer support.
Sales advisor
Inside Success UK
Stratford, Waltham Forest
2023.07 - 2024.02
- Assisted customers by listening carefully to their needs and recommending suitable products while delivering friendly and professional service.
- Handled cash and card payments accurately using POS systems while providing fast and friendly customer service.
- Maintained a clean, organised and well-stocked sales area to create a positive experience for customers.
- Resolved customer enquiries and complaints professionally, supporting positive shopping experiences and reinforcing brand loyalty.
- Communicated confidently with members of the public, answering questions and promoting products in a professional manner.
Education
EAL Level 2 Diploma - Electrical Installation
Waltham Forest College
London 2024.09 -
GCSEs - Maths, English, Science, History, Drama
Buxton School
London 2018.09 - 2023.06
Skills
- Customer Service
- Communication
- Teamwork
- Problem Solving
- Cash Handling & POS Systems
- Computer Literacy
- Time Management
- Working Under Pressure
Affiliations
- Football : Regularly play with friends and enjoy being part of a team, developing communication, teamwork and discipline while staying active.
- Socializing : Love spending time with friends and family, building strong connections, and supporting my mental wellbeing.
- Travelling : Enjoy exploring new places and cultures, which broadens my perspective and appreciation for diversity.
LANGUAGES
English
Fluent
Twi
Intermediate
Timeline
Kitchen Assistant (Work Experience)
La Cafeteria Bistro
2026.04 - 2026.04
Remote customer support agent
Touchling Ltd
2024.10 - 2025.01
EAL Level 2 Diploma - Electrical Installation
Waltham Forest College
2024.09 -
Sales advisor
Inside Success UK
2023.07 - 2024.02
GCSEs - Maths, English, Science, History, Drama
Buxton School
2018.09 - 2023.06