Nana Baidoo
Leyton,United Kingdom
Summary
Aspiring retail assistant with a strong work ethic and a passion for customer service. Reliable and quick learner, thriving in fast-paced, team-oriented environments. Proven track record in customer-facing roles, consistently delivering high-quality service and maintaining composure under pressure.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work history
Kitchen Assistant (Work Experience)
La Cafeteria Bistro
London, Waltham Forest
2026.04 - 2026.04
- Supported kitchen operations in a fast-paced environment
- Assisted with food preparation and basic cooking under supervision
- Maintained high standards of hygiene and cleanliness
- Worked effectively as part of a team during busy periods
- Followed food safety and health & safety regulations
Remote customer support agent
Touchling Ltd
London, Greater London
2024.10 - 2025.01
- Provided remote customer support by efficiently handling enquiries, updating customer information, and completing administrative tasks.
- Maintained clear and professional communication with customers while accurately recording issues and delivering timely assistance.
- Organised workload effectively to meet deadlines and resolve customer problems independently.
- Developed strong communication, organisation, and problem-solving skills while delivering consistent and reliable service.
Sales advisor
Inside Success UK
Stratford, Waltham Forest
2023.07 - 2024.02
- Engaged with customers using active listening and rapport-building to identify needs and recommend suitable products, enhancing satisfaction and retention.
- Processed 100+ daily transactions with accuracy using POS systems, ensuring smooth checkouts and reducing waiting times.
- Replenished stock proactively and maintained product availability, contributing to improved sales efficiency.
- Resolved customer enquiries and complaints professionally, supporting positive shopping experiences and reinforcing brand loyalty.
- Participated in outreach activities by engaging with potential customers and delivering personalised product recommendations, resulting in increased sales performance.
Education
EAL Level 2 Diploma - Electrical Installation
Waltham Forest College
London 2024.09 -
GCSEs - Maths, English, Science, History, Drama
Buxton School
London 2018.09 - 2023.06
Skills
- Exceptional customer service
- Friendly and approachable
- Strong communication skills
- Active listening
- Problem-solving
- Team collaboration
- Time management
- Product knowledge
Affiliations
- Football : Enjoy playing with friends for fun, fostering teamwork, and staying active.
- Socializing : Love spending time with friends and family, building strong connections, and supporting my mental wellbeing.
- Travelling : Enjoy exploring new places and cultures, which broadens my perspective and appreciation for diversity.
- Strong Relationship with God : My faith plays a central role in my life, providing me with guidance, strength, and a deep sense of purpose.
LANGUAGES
English
Fluent
Twi
Intermediate
References
References available upon request.
Timeline
Kitchen Assistant (Work Experience)
La Cafeteria Bistro
2026.04 - 2026.04
Remote customer support agent
Touchling Ltd
2024.10 - 2025.01
EAL Level 2 Diploma - Electrical Installation
Waltham Forest College
2024.09 -
Sales advisor
Inside Success UK
2023.07 - 2024.02
GCSEs - Maths, English, Science, History, Drama
Buxton School
2018.09 - 2023.06