MALMI DILANKA WELLAKKAGE
Hatfield,Hertfordshire
Overview
9
9
years of professional experience
Work history
Customer Service Assistant
Tesco Stores Limited
Welwyn Garden City
02.2022 - Current
- Responsible for greeting customers and processing their purchases, ensuring speed and accuracy
- Maintain customer satisfaction through superior service
- Resolves customer issues and answers questions
- Collecting payments whether in cash or credit
- Resolve customer complaints, guide them and provide relevant information
Executive Assistant
Health Care, A. Baur & Co. Pvt. Ltd
Colombo
10.2018 - 11.2019
- Detailed accurate meeting minutes, promptly collating and distributing to managers and directors
- Collaborated with admin teams, human resources and finance department on special projects
- Organized and coordinated meetings and conference calls
- Coordinated travel arrangements including flights and accommodation
- Scheduled Board of Directors meetings, assisting with meeting materials, resources and agendas.
Assistant
A. Baur & Co. Pvt. Ltd
Colombo
06.2015 - 10.2018
- Welcomed arriving visitors and directed them to appropriate meeting rooms
- Detailed accurate meeting minutes, promptly collating and distributing to managers and directors
- Responded to emails and other correspondence, facilitating positive communication for enhanced business processes
- Managed office inventories, restocking supplies and placing purchase orders to maintain adequate stock levels
- Coordinated events and conferences, offering support with set-up and resources to guarantee smooth operations
- Answered and promptly handled telephone calls, taking details to relay accurate messages
- Organized international and domestic travel arrangements, including transportation and hotel stays
- Arranged supplies, documents, and spaces for meetings
- Maintained appropriate filing of personal and professional documentation
Education
Business Communication Skills -
British Council
09.2016
Advanced Diploma of Company Administration and Secretarial Proficiency - undefined
National Institute of Business Management
01.2015
Advance Level Examination - undefined
S.T Thomas Girls' High School
06.2011
Upper Intermediate English Course - undefined
Council
09.2006
Skills
- Customer relations
- Advanced MS Office Suite knowledge
- Self-directed
- Filing experience
- Cash Handling
- Mail handling
- Travel coordination
- Dedicated team player
- Staff relations
- Appointment setting
- Problem resolution
- Flexible and Adaptable
- Dependable and Responsible
- Professional summary
- Energetic, results-oriented team-player eager to bring strong administrative skills to growing company in need of top-level support
Timeline
Customer Service Assistant
Tesco Stores Limited
02.2022 - Current
Executive Assistant
Health Care, A. Baur & Co. Pvt. Ltd
10.2018 - 11.2019
Assistant
A. Baur & Co. Pvt. Ltd
06.2015 - 10.2018
Business Communication Skills -
British Council
Advanced Diploma of Company Administration and Secretarial Proficiency - undefined
National Institute of Business Management
Advance Level Examination - undefined
S.T Thomas Girls' High School
Upper Intermediate English Course - undefined
Council