Summary
Overview
Work history
Education
Skills
Timeline
Generic

Naila Imtiaz

Birmingham,West Midlands

Summary

A motivated and results-driven professional with extensive knowledge in both retail sales and property management. As an experienced Sales Advisor, I have delivered exceptional customer service, achieved sale targets and fostered strong relations in a fast paced retail environment. My ability to understand customer needs and provide tailored solutions has consistently contributed to increased customer satisfaction.

As a Housing Manager, I have developed strong organisational and leadership abilities, overseeing day to day operations of HMO properties, ensuring legal compliance, and managing tenant relations. I excel I’m creating efficient workflows, handling maintenance issues, and leading a team to deliver high quality service.

Combining my expertise in sales and property management, I bring a unique skill set that allows me to deliver outstanding results in both customer facing and operational roles. I am looking for an opportunity to leverage my diverse background to contribute to a forward thinking company where I am able to continue to grow and add value.

Overview

4
4
years of professional experience

Work history

Housing manager

Nightly Homes Limited
Birmingham, West Midlands
09.2024 - Current
  • Maintain accurate records for tenants, property management, and finances, ensuring full compliance with legal requirements.
  • Conduct property inspection to ensure that all units meet quality standards and comply with relevant HMO regulations.
  • Manage tenant relationships, addressing inquiries, resolving conflicts, and ensuring tenant satisfaction while maintaining a positive living environment
  • Enforce house rules in line with HMO regulations to ensure a safe and respectful living environment for tenants

Sales advisor

H&M Home
Birmingham, West Midlands
10.2021 - Current
  • Provide exceptional customer service by assisting customers with product inquiries, offering personalised recommendations, and ensuring a positive shopping experience.
  • Collaborate with team members to support store goals, manage peak hours effectively, and maintain smooth operations during peak periods.
  • Resolved customer complaints promptly with empathy and understanding
  • Increased sales through effective negotiation and persuasion techniques.

Education

Criminology

The University of Law
Birmingham
09/2022 -

A-Levels - Criminology

Joseph Chamberlian
Birmingham
09/2020 - 05/2022

A-Levels - Law

Joseph Chamberlian
Birmingham
09/2020 - 05/2022

A-Levels - Psychology

Joseph Chamberlian
Birmingham
09/2020 - 05/2022

Skills

  • Property Inspection Techniques
  • Tenant Relations
  • Sales Experience
  • Ethical practice
  • Resolving customer objections
  • Meeting sales goals
  • Customer engagement
  • Customer Service Experience

Timeline

Housing manager

Nightly Homes Limited
09.2024 - Current

Sales advisor

H&M Home
10.2021 - Current

Criminology

The University of Law
09/2022 -

A-Levels - Criminology

Joseph Chamberlian
09/2020 - 05/2022

A-Levels - Law

Joseph Chamberlian
09/2020 - 05/2022

A-Levels - Psychology

Joseph Chamberlian
09/2020 - 05/2022
Naila Imtiaz