Stacey Knight
Huddersfield,West Yorkshire
Summary
Dedicated professional with extensive expertise in resilience building and a people-centred approach, excelling in tenancy management and upholding confidentiality. Demonstrates strong skills in crisis response decision making, property inspection techniques, and empathetic communication. Proficient in case management, vulnerability assessment, and multi-agency working, with a solid understanding of welfare rights and safeguarding knowledge. Committed to maintaining discipline in record keeping and adept at budgeting and finance management.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work history
Housing support officer
Mears
Huddersfield, West Yorkshire
04.2025 - Current
- Ensured service users were supported through their various stages of their asylum application, including safeguarding and any welfare issues.
- Maintained accurate records of all interactions with service users, aiding in service delivery tracking.
- Handled sensitive information confidentially respecting data protection laws and tenant privacy.
- Liaised with maintenance teams to address repairs swiftly, enhancing service user comfort levels.
- Delivered training sessions on tenancy obligations, encouraging responsible behaviours amongst residents.
- Undertook risk assessments whilst managing properties, ensuring safety regulations were met.
- Ensured regulatory compliance in property management practices to maintain high-quality standards.
- Collaborated with social services for improved service user welfare.
- Participated in safeguarding procedures for vulnerable individuals within the housing community.
- Worked closely with other agencies such as mental health services or police when necessary.
- Coordinated relocation activities for displaced families due to renovation works.
- Conducted home visits, ensuring the safety and well-being of service users.
- Established and maintained working relationships with service users based on trust and non-judgement.
- Listened to service users' current struggles to signpost relevant support.
- Met daily KPI targets set by the Home Office.
Merchandiser
Expd8
Huddersfield, West Yorkshite
09.2015 - 04.2021
- Implemented promotional strategies, resulted in heightened brand awareness.
- Maintained strong vendor relationships to negotiate better deals.
- Coordinated seasonal changes in displays, met marketing objectives effectively.
- Performed stock management duties for optimal inventory control.
- Managed visual merchandising efforts, enhanced overall store appeal.
- Ensured accurate pricing and labelling of all products on display.
- Boosted product visibility by creating appealing displays.
- Handled returns and complaints efficiently, upheld customer satisfaction levels.
- Replenished key ranges to achieve strong stock availability.
- Time management and prioritising workload.
- Liaising and building good working relationships with store colleagues.
Merchandiser
Smiths News
Huddersfield, West Yorkshire
03.2015 - 04.2021
- Analysed sales reports, implemented effective merchandise strategies accordingly.
- Coordinated seasonal changes in displays, met marketing objectives effectively.
- Performed stock management duties for optimal inventory control.
- Keeping staff informed of store projects and time lines.
- Rascal System.
- Liaising and building good working relationships with store colleagues.
Education
bachelor of laws with honours - Law
University of Huddersfield
Huddersfield 09.2010 - 06.2014
Access to higher education diploma - Law
Kirklees College
Huddersfield, Kirklees 09.2009 - 06.2010
Skills
- Resilience building
- People-Centred approach
- Tenancy management
- Confidentiality upholding
- Empathy towards residents
- Area networking
- Welfare rights understanding
- Confidentiality protocols
- Crisis response decision making
- Property inspection techniques
- Data recording and reporting
- Lone working comfortability
- Budgeting and finance management
- Case management proficiency
- Vulnerability assessment
- Discipline in record keeping
- Multi-Agency working familiarity
- Customer Service
- Safeguarding knowledge
- Record-keeping
- Empathetic communication
- Mental health awareness
References
Provided upon request.
Timeline
Housing support officer
Mears
04.2025 - Current
Merchandiser
Expd8
09.2015 - 04.2021
Merchandiser
Smiths News
03.2015 - 04.2021
bachelor of laws with honours - Law
University of Huddersfield
09.2010 - 06.2014
Access to higher education diploma - Law
Kirklees College
09.2009 - 06.2010
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