Carolina Mendez
Cambridge
Summary
Charismatic, hardworking, and emotionally resilient housing professional with extensive experience in supported housing, customer service, and social support. Strong communicator with excellent interpersonal skills, capable of managing complex cases, supporting vulnerable individuals, and collaborating with multidisciplinary teams. Flexible, dependable, and confident working both independently and within fast-paced team environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Housing support officer
Southwark Council
London, United Kingdom
12.2024 - Current
- Deliver daily support within a hostel, ensuring safety, structure, and resident wellbeing in line with Southwark council policy.
- Conduct inspections and room checks, raise repairs, and manage urgent health & safety risks.
- Oversee void turnover, ordering furnishings, preparing rooms, and coordinating resident interviews.
- Support residents with rent accounts, benefit claims, and personal development plans.
- Reduce social isolation through practical support and appointment accompaniment.
- Work with Adult Social Care, MARAC, and other services to safeguard vulnerable clients.
- Monitor service contractors and maintain accurate records for performance and compliance.
- Assist with anti-social behaviour cases, legal action, and tenancy sustainment efforts.
Support worker (Housing)
Lookahead care & support / Southwark council
London, United Kingdom
07.2022 - 12.2024
- Conducted assessments for supported housing and contributed to final placement decisions.
- Managed a caseload of vulnerable clients, developing tailored support and risk plans.
- Supported daily living tasks and promoted independence and life skills development.
- Coordinated move-on pathways and liaised with housing providers and external agencies.
- Provided emotional support, boosted self-esteem, and advocated for service access.
- Maintained professional client records and worked closely with mental health teams.
Support worker
Contact Professionals
London, United Kingdom
09.2019 - 08.2021
- Supported individuals with autism and learning difficulties in home and community settings.
- Delivered personal care, medication support, and emotional wellbeing services.
- Encouraged community participation, hobbies, and social engagement.
- Adapted communication styles to meet diverse needs and behaviours.
- Collaborated with healthcare professionals to ensure holistic support.
- Helped create and implement personalised support plans.
- Promoted mental stimulation through conversation, reading and games resulting in enhanced cognitive function.
- Maintained detailed records of patient behaviour changes for healthcare team reference.
Education
GCSEs - 6 GCSEs including Maths and English
Sydenham school
London 1999 - 2002
NVQ Level 2 - Health & Social care
Anjel 2000
London 2013 - 2015
Diploma of Higher Education - Health & Social care in the workplace level 4
University of Wales Trinity Saint David
London 2020 - 2022
Skills
- Proficient in Microsoft Office (Word, Excel, PowerPoint)
- Strong interpersonal and communication skills
- Emotional resilience & mental health awareness
- Time management & organisational abilities
- Adaptable, reliable, and professional
- Relationship and account management
- Knowledge of housing procedures and tenancy sustainment
- Property inspection techniques
- Discipline in record keeping
- Trauma-informed care
- People-Centred approach
- Mental health awareness
Certification
- Achieving Your Personal Goals
- Building Personal Resilience
- Personal Development
- Professional Boundaries
- Respecting Others
- Emotional Intelligence
- Cyber Security
- Data Protection
- Advanced Excel Skills
- Cyber Security
- Data Protection Awareness
- Data Security and Protection
- Excel Essentials
- Excel Intermediate (Using Formulas to Analyse Data)
- Excel Advanced (Using Range Names)
- Excel Advanced (New Formulas)
- Care Act & overview
- Working with Trauma
- Safeguarding Adults and Children
- Financial and Material Abuse (Level 2),
- Adults Safeguarding Level 3
- Adolescents at Risk
- Substance Misuse
- Understanding Mental Health
- Conflict Management
- Personal Safety and Lone Working
- Cuckooing
- Drug and Alcohol Awareness
- Emotional Abuse and Neglect
- Handling Difficult Situations and Behaviours
- Impact of Parental Substance Misuse on Young People
- Fire Marshal
- Fire Safety
- Equality in the Workplace
- GDPR
- Information Governance
Timeline
Housing support officer
Southwark Council
12.2024 - Current
Support worker (Housing)
Lookahead care & support / Southwark council
07.2022 - 12.2024
Support worker
Contact Professionals
09.2019 - 08.2021
GCSEs - 6 GCSEs including Maths and English
Sydenham school
1999 - 2002
NVQ Level 2 - Health & Social care
Anjel 2000
2013 - 2015
Diploma of Higher Education - Health & Social care in the workplace level 4
University of Wales Trinity Saint David
2020 - 2022
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