Antonio Moldovan
Worcester,Worcestershire
Summary
Dynamic Customer Support Advisor with proven expertise at Lookers Mercedes-Benz, excelling in customer service excellence and appointment scheduling. Recognized for enhancing customer satisfaction through effective communication and conflict resolution. A results-driven professional committed to delivering high-quality service and fostering strong customer relationships.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Customer Support Advisor
Lookers Mercedes-Benz
Worcester
10.2021 - Current
- Providing a 1st class experience to customers that are looking to book a vehicle for Service, MOT and repairs
- Managing high volumes of enquiries that have been made through our online channels
- Ensuring that our customers are given information and support throughout the process of their decision making.
- Liaise with our Retailers across UK and will be responsible where possible in securing appointments from these enquiries.
- Maintain the high standards of service quality, professionalism and premium service expected by Lookers and the brands.
- Exceed customer satisfaction and quality objectives.
Delivery driver (part time)/ Customer Service
Amazon Flex
Surrey
08.2017 - Current
- Delivering parcels to the customers In Surrey and London area
Shift Leader – Food Retail
Tesco Express
Worcester
12.2017 - 10.2021
- I was responsible with cashing up.
- Taking care of the reports.
- Managing a team of 3-6 people.
- Taking care the customer service standards to be accomplished.
- Making sure the waste is done at the end of the shift.
- Taking, recording and working deliveries, make sure all the jobs for the shift are done.
- Loking and unlocking the shop.
- (Un)Setting up the alarm in the shop.
- Splitting the task between my team equily and fair but also based on their skills.
- Taking responsability for the shop while the store manager was on holiday.
- Ensure on a daily bases that the health and safety rules are in place and followed.
- Motivate and guide the team to reach the annual targets set by the company.
- Lead by example.
Team Manager (Assistant Manager) - Food Retail
The CO-Operative Group
Walton-on-Thames
11.2014 - 12.2017
- I was responsible with cashing up.
- Taking care of the reports.
- Managing a team of 3-4 people.
- Taking care the customer service standards to be accomplished.
- Making sure the waste is done at the end of the shift.
- Taking, recording and working deliveries, make sure all the jobs for the shift are done.
- Loking and unlocking the shop.
- (Un)Setting up the alarm in the shop.
- Splitting the task between my team equily and fair but also based on their skills.
- Taking responsability for the shop while the store manager was on holiday.
- Ensure on a daily bases that the health and safety rules are in place and followed.
- Motivate and guide the team to reach the annual targets set by the company.
- Lead by example.
Shift Leader - Food Retail
The Co-Operative Group
Addlestone
01.2014 - 11.2014
- I was responsible with cashing up.
- Taking care of the reports.
- Managing a team of 3-4 people.
- Taking care the customer service standards to be accomplished.
- Making sure the waste is done at the end of the shift.
- Taking, recording and working deliveries, make sure all the jobs for the shift are done.
- Loking and unlocking the shop.
- (Un)Setting up the alarm in the shop.
- Splitting the task between my team equily and fair but also based on their skills.
- Taking responsability for the shop while the store manager was on holiday.
- Ensure on a daily bases that the health and safety rules are in place and followed.
- Motivate and guide the team to reach the annual targets set by the company.
- Lead by example.
Customer Team Member (Shop Assistant) - Food Retail
The CO-Operative Group
Claygate
07.2013 - 01.2014
- Filling the shelves.
- Serving the customers at the till.
- Assisting them with their enquiries/complaints.
- Facing up the shelves at the end of the program.
- Any deep/or weekly based cleaning of the shelves.
- Dealing with spillages ensuring the health and safety protocol is in place.
Bar Supervisor - Hospitality and Catering
Hilton International
Cobham
04.2013 - 08.2013
- Being responsible with the bar area, my duties included: serving the customers in the restaurant and bar.
- Take the stock for the bar.
- Being part of the team I was able to improve my great abilities in customer service (I had the honour to be part of the best F&B team in 2011 from the UK Hilton cluster proved by the numerous comment cards from our customers and the reviews on tripadvisor).
- I was also dealing with any complaints.
- Cashing up at the end of the shift.
- Maintaining the beer lines (beer line cleaning - on a weekly basis).
F&B Assistant - Hospitality and Catering
Hilton International
Cobham
06.2011 - 03.2013
- My duties included: serving the customers as room service as well as in the restaurant and bar area.
- Take the stock for the bar.
- While the bar supervisor was off I was taking care of the bar area.
- Cleaning cutlery/dishes.
- Setting up the tables in the restaurant/bar.
- Setting up the conference rooms as requested.
- Taking orders for the kitchen/bar.
Head of cleaning - Hospitality and Catering
La Matta Restaurant
Girne
08.2010 - 12.2010
- I was responsible for managing the cleaning team in a busy restaurant in a Cyprus 5
- Hotel.
- Placing new orders for supplies.
- Training new/existing staff.
- Delivering high standards in cleaning and checking that the health and safety rules are in place at all the times.
- Leading by example.
- Planning the rota.
Head of Housekeeping - Hospitality and Catering
Glenridding Hotel
Cumbria
12.2009 - 06.2010
- Managing the Housekeeping department included as well overseeing the laundry/supplies orders (Tea, coffee, shampoo, conditioner, cleaning supplies).
- Checking and correcting my team during their daily tasks: cleaning and taking the readings for the swimming pool area, rooms, public areas (e.g. Reception area, car park etc.).
- Leading by example.
- Helping when needed with any basic maintenance.
- Ensure the health and safety rules are in place on a daily basis.
- On very busy days I always helped my team completed the tasks.
- Planning the rota.
Housekeeper - Hospitality and Catering
Glenridding Hotel
Cumbria
04.2009 - 12.2009
- Delivered requested items such as extra pillows or blankets to guest rooms.
- Disinfected telephones, light switches and other frequently touched objects.
- Followed safety procedures when handling hazardous materials.
- Emptied trash receptacles throughout the property.
- Responded to requests from guests regarding housekeeping needs.
- Inspected guest rooms after cleaning to ensure they were presentable.
Salesman - Marketing
SC NIVA PRESTCOME SRL
Cluj
12.2008 - 01.2009
- Being customer orientated I was helping the customers by providing them with the right information about the products I was representing while assisting the shops to display them on their shelves.
Worker - Industry
SC BELL PLAST SRL
Cluj
09.2006 - 11.2008
- Settle the equipment (check the temperature and the quantity of the PVC granules and supply the machines with the right quantity).
- Change the dye (when necessary).
- Count the stock.
- Print the reports at the end of the day.
Fireman - Administration
SC VAST FIRE SRL
07.2001 - 09.2006
- My duties as a fireman included: the verification of the equipment held by the intervention car (extinguishers, hoses, etc.).
- Verify the PSI Panels at UP. LUPENI (the main plant for coal preparation).
- With my crew I was taking part at different trainings.
- Write end of the shift report.
- Assist promptly and extinguish any fire(s) that could appear around the town.
Education
First Aid Training - First aid
Green Cross
Worcester01.2018
High School Diploma -
Internal Affairs Ministry
Petrosani01.1999
Mechanic for mining equipment diploma - Technology of mining equipment
Professional School Grup Scolar Industrial minier
Lupeni, RO01.1996
Skills
- Customer service
- Conflict resolution
- Appointment scheduling
- Database management
- Call handling
- Customer relationship management
- Team leadership
- Performance tracking
- Reporting standards
- Quality assurance
- Effective communication
- Time management
- Problem solving
- Product knowledge
- Process improvement
- CRM software
- Complaint handling
- Customer service excellence
- Report generation
- Software troubleshooting
- Data management
- Organization and recordkeeping
- Inbound call answering
- Customer success management
- Analytical thinking
- Delivery management
- Attention to detail
- File management software
- Reliability
- Online chat support
- Customer service expert
- Issue and resolution tracking
- Teamwork and collaboration
- Goal setting
- Analytical skills
- Task prioritization
- Teamwork
- Customer communication and empathy
- Incident management
Languages
- Romanian, Native Speaker
- English, Fluent
- Italian, Intermediate
Personal Information
Driving License: Full UK B category
Accomplishments
- Employer of the month
Certification
- Means to prevent fire
Languages
Romanian
First Language
Italian
Elementary (A2)
A2
References
References available upon request.
Timeline
Customer Support Advisor
Lookers Mercedes-Benz
10.2021 - Current
Shift Leader – Food Retail
Tesco Express
12.2017 - 10.2021
Delivery driver (part time)/ Customer Service
Amazon Flex
08.2017 - Current
Team Manager (Assistant Manager) - Food Retail
The CO-Operative Group
11.2014 - 12.2017
Shift Leader - Food Retail
The Co-Operative Group
01.2014 - 11.2014
Customer Team Member (Shop Assistant) - Food Retail
The CO-Operative Group
07.2013 - 01.2014
Bar Supervisor - Hospitality and Catering
Hilton International
04.2013 - 08.2013
F&B Assistant - Hospitality and Catering
Hilton International
06.2011 - 03.2013
Head of cleaning - Hospitality and Catering
La Matta Restaurant
08.2010 - 12.2010
Head of Housekeeping - Hospitality and Catering
Glenridding Hotel
12.2009 - 06.2010
Housekeeper - Hospitality and Catering
Glenridding Hotel
04.2009 - 12.2009
Salesman - Marketing
SC NIVA PRESTCOME SRL
12.2008 - 01.2009
Worker - Industry
SC BELL PLAST SRL
09.2006 - 11.2008
Fireman - Administration
SC VAST FIRE SRL
07.2001 - 09.2006
First Aid Training - First aid
Green Cross
High School Diploma -
Internal Affairs Ministry
Mechanic for mining equipment diploma - Technology of mining equipment
Professional School Grup Scolar Industrial minier
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