Nahyan Chowdhury
London,London
Summary
Dynamic and customer-focused professional with exceptional interpersonal skills and a positive, approachable demeanour. Demonstrates expertise in sales persuasion, handling difficult customers, and effective sales techniques, ensuring efficient order processing and bill calculation. Adept at cash handling and till reconciliation, with a solid foundation in basic accounting and section management. Committed to delivering outstanding customer service and maintaining cultural awareness, aiming to enhance customer satisfaction and drive sales success. I am also a self-motivated individual offering excellent skills in guest relations and product knowledge, and services,and engaging with the ability to articulate and help customers make decisions: excellent issue resolution and customer service skills.
Overview
2
2
years of professional experience
Work History
Waiter
The Taj
Orpington, Kent
06.2024 - 01.2025
- Liaised with kitchen staff for prompt order delivery to customers.
- Maintained professional appearance throughout shifts, reflecting positively on the establishment's image.
- Communicated efficiently with fellow team members, fostering a harmonious working environment.
- Helped reduce waiting times by swiftly clearing tables after use.
- Remained calm under pressure, ensuring better performance during peak hours.
- Maintained knowledge of menu items, leading to accurate order taking.
- Delivered excellent customer service through friendly and polite interaction.
- Upheld health and safety standards by regularly sanitising hands and work areas.
- Managed table settings for optimal dining experience.
- Regularly communicated with kitchen and bar staff to maintain smooth front-of-house operations, minimising potential service delays.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Demonstrated proficiency in using Point of Sale systems for accurate billing.
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Usually managed around 35 customer calls daily
Assistant Teacher
Brampton Primary School
London, Newham
03.2023 - 03.2023
- Incorporated modern technology into lessons to make them more engaging for the students.
- Assisted lead teacher in grading assignments fairly and promptly, thereby providing timely feedback to students.
- Ensured cleanliness and hygiene standards in the classroom environment at all times.
- Worked alongside teaching staff during parent-teacher meetings, providing relevant input when required.
- Observed individual student performance, noting areas needing improvement or extra attention.
- Stepped into the lead teacher role occasionally as needed, maintaining lesson continuity without disruption.
- Maintained open communication with parents about their child's progress and behaviour.
- Supported pupils' emotional well-being by offering empathetic listening and guidance.
- Contributed ideas for extracurricular activities to enhance the overall student experience at school.
- Enhanced children's literacy skills through creative storytelling sessions.
- Assisted in managing classroom behaviour for a safe learning environment.
- Provided additional support to students with special educational needs.
- Facilitated interactive group activities to enhance the social development of pupils.
- Helped maintain school records accurately and confidentially.
- Aided in the implementation of school policies and procedures consistently across classes.
- Worked with teachers to uphold behaviour management policies.
- Reported on students' progress, achievements and behaviour.
- Maintained good knowledge of current topics to provide helpful, informative student guidance.
- Tutored students requiring extra support to increase target grade attainment.
- Helped students to achieve target grades through continuous curricular support and motivation.
- Provided administrative support by photocopying worksheets, typing correspondence and filing exam results.
- Highlighted knowledge gaps to teachers, students and carers to facilitate appropriate support to bridge them.
- Fostered trusted rapport with students when working 1:1 and in small groups.
- Taught students important points to prepare for examinations and assessments.
- Designed learning plans tailored to individual needs.
- Used illustrative activities to help students explore concepts.
- Provided in-depth feedback and constructive criticism on students' work.
Education
GCSEs - Maths, English, Physical Education, Economics, Biology, Chemistry, Physics and French
Brampton Manor Academy
London 09.2019 - 06.2024
A-Levels - Further Maths, Maths, Economics and Chemistry
Brampton Manor Academy Sixth Form
London 09.2024 -
Skills
- Patient and calm nature
- Sales persuasion
- Handling difficult customers
- Bill calculation
- Serving techniques
- Customer Service
- Product knowledge
- Order processing
- Positive and approachable
- Clear communication
- Basic accounting
- Professional demeanour
- Section management
- Positive attitude
- Efficient under pressure
- Exceptional interpersonal skills
- Cash handling and till reconciliation
- Upbeat, outgoing and positive
- Interpersonal skills
- Effective sales techniques
- Cultural awareness
Languages
Sign Language
Upper intermediate
Bengali
Intermediate
English
Fluent
Affiliations
- Usually, when I have no school work and my own free time, I tend to write quite a lot on ideas which interest me, which I may have thought about throughout the day.
- I also engage in sports, especially football, with my friends weekly to stay active and keep tight bonds.
- I go gym 3 times a week, usually after school, as I want to stay fit and healthy, which is a key goal for me.
References
References available upon request.
Timeline
A-Levels - Further Maths, Maths, Economics and Chemistry
Brampton Manor Academy Sixth Form
09.2024 -
Waiter
The Taj
06.2024 - 01.2025
Assistant Teacher
Brampton Primary School
03.2023 - 03.2023
GCSEs - Maths, English, Physical Education, Economics, Biology, Chemistry, Physics and French
Brampton Manor Academy
09.2019 - 06.2024
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