Summary
Overview
Work history
Education
Skills
Timeline
Hi, I’m

Yiu Keung Chan

Edinburgh,Select state/province
Yiu Keung Chan

Summary

Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waiter with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills.

Organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. Possessing excellent memory and aptitude for calculations.

Friendly and enthusiastic Waiter adept at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies, as well as handling customer issues. Analytical problem-solver adept at managing time and preparing for future guests with efficient side work.

Energetic and outgoing professional with dedication to positive guest relations. Passionate about securing new, challenging position within fast-paced restaurant or bar. High-volume dining, customer service and cash-handling background.

Goal-focused Waiter well-versed in gastropub and restaurant settings. Driven to go above and beyond to satisfy customers, improve operations and support team members. Veteran professional skilled in maximising patron turnover without sacrificing service.

Experienced Waiter bringing enthusiasm, dedication and exceptional work ethic. Trained in customer service with knowledge of Modern British and Continental cuisine. Highly versatile and adaptable to fast-paced, changing environments.

Multi-talented Waiter knowledgeable about food safety operations, best practices and compliance requirements. Able to easily work with small groups and large parties alike. Looking to take on demanding role with room for advancement.

Offering strong candidate known for excellent communication and teamwork skills. Knowledgeable about customer service with keen eye for detail and positive attitude. Ready to use and develop problem-solving, time management, and multitasking skills in [Desired Position] role.

Outgoing Waiter eager to assist team and willing to take on any task. Experienced at helping guests feel welcome while responding to questions in friendly and knowledgeable manner. Brings [Number] years of fine dining experience.

Overview

33
years of professional experience

Work history

Lily Chan
Edinburgh, Uk

Waiter
2021.09 - 2025.03 (3 education.years_Label & 6 education.months_Label)

Job overview

  • Maintained knowledge of menu items, leading to accurate order taking.
  • Managed table settings for optimal dining experience.
  • Ensured cleanliness of restaurant area with regular sweeping and wiping.

Peter Tse
London, Uk

Waiter
2018.04 - 2021.03 (2 education.years_Label & 11 education.months_Label)

Job overview

  • Maintained knowledge of menu items, leading to accurate order taking.
  • Managed table settings for optimal dining experience.
  • Ensured cleanliness of restaurant area with regular sweeping and wiping.
  • Demonstrated proficiency in using Point of Sale systems for accurate billing.
  • Enhanced customer satisfaction by promptly attending to queries and requests.
  • Handled payment transactions to guarantee smooth customer checkout process.
  • Accommodated special dietary requests, enhancing customer dining experience.
  • Mitigated complaints effectively by empathetically listening and offering solutions.
  • Explained dish components clearly to inform customers' decisions.
  • Remained calm under pressure, ensuring better performance during peak hours.
  • Delivered excellent customer service through friendly and polite interaction.
  • Liaised with kitchen staff for prompt order delivery to customers.
  • Completed side duties such as refilling condiments, contributing to organised workplace.
  • Worked collaboratively with kitchen staff for efficient service delivery.
  • Upheld health and safety standards by regularly sanitising hands and work areas.
  • Helped reduce waiting times by swiftly clearing tables after use.
  • Relayed feedback from customers to management for continuous improvement.
  • Communicated efficiently with fellow team members, fostering a harmonious working environment.
  • Assisted in food preparation, resulting in timely service delivery.
  • Maintained professional appearance throughout shifts, reflecting positively on establishment image.
  • Cleaned and set tables quickly after customers left to maximise restaurant capacity.

Michael Yip
Edinburgh, Uk

Waiter
2006.04 - 2014.01 (7 education.years_Label & 9 education.months_Label)

Job overview

  • Maintained knowledge of menu items, leading to accurate order taking.
  • Managed table settings for optimal dining experience.
  • Ensured cleanliness of restaurant area with regular sweeping and wiping.
  • Enhanced customer satisfaction by promptly attending to queries and requests.
  • Handled payment transactions to guarantee smooth customer checkout process.
  • Demonstrated proficiency in using Point of Sale systems for accurate billing.
  • Accommodated special dietary requests, enhancing customer dining experience.
  • Remained calm under pressure, ensuring better performance during peak hours.
  • Explained dish components clearly to inform customers' decisions.
  • Mitigated complaints effectively by empathetically listening and offering solutions.
  • Delivered excellent customer service through friendly and polite interaction.
  • Liaised with kitchen staff for prompt order delivery to customers.
  • Completed side duties such as refilling condiments, contributing to organised workplace.
  • Worked collaboratively with kitchen staff for efficient service delivery.
  • Helped reduce waiting times by swiftly clearing tables after use.
  • Upheld health and safety standards by regularly sanitising hands and work areas.
  • Relayed feedback from customers to management for continuous improvement.
  • Assisted in food preparation, resulting in timely service delivery.
  • Communicated efficiently with fellow team members, fostering a harmonious working environment.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Cleaned and set tables quickly after customers left to maximise restaurant capacity.
  • Delivered food and drinks from kitchen to respective tables to meet timely expectations.
  • Maintained excellent level of service in busy and demanding restaurant environment.

Simon Tang
Watford, Uk

Waiter
2000.03 - 2006.06 (6 education.years_Label & 3 education.months_Label)

Job overview

  • Maintained knowledge of menu items, leading to accurate order taking.
  • Managed table settings for optimal dining experience.
  • Ensured cleanliness of restaurant area with regular sweeping and wiping.
  • Demonstrated proficiency in using Point of Sale systems for accurate billing.
  • Enhanced customer satisfaction by promptly attending to queries and requests.
  • Handled payment transactions to guarantee smooth customer checkout process.
  • Accommodated special dietary requests, enhancing customer dining experience.
  • Mitigated complaints effectively by empathetically listening and offering solutions.
  • Explained dish components clearly to inform customers' decisions.
  • Remained calm under pressure, ensuring better performance during peak hours.
  • Liaised with kitchen staff for prompt order delivery to customers.
  • Completed side duties such as refilling condiments, contributing to organised workplace.
  • Relayed feedback from customers to management for continuous improvement.
  • Upheld health and safety standards by regularly sanitising hands and work areas.
  • Maintained professional appearance throughout shifts, reflecting positively on establishment image.

Kenny Mak
Edinburgh, Uk

Waiter
1993.06 - 2006.04 (12 education.years_Label & 10 education.months_Label)

Job overview

  • Maintained knowledge of menu items, leading to accurate order taking.
  • Managed table settings for optimal dining experience.
  • Ensured cleanliness of restaurant area with regular sweeping and wiping.
  • Handled payment transactions to guarantee smooth customer checkout process.
  • Enhanced customer satisfaction by promptly attending to queries and requests.
  • Demonstrated proficiency in using Point of Sale systems for accurate billing.
  • Accommodated special dietary requests, enhancing customer dining experience.
  • Mitigated complaints effectively by empathetically listening and offering solutions.
  • Explained dish components clearly to inform customers' decisions.
  • Remained calm under pressure, ensuring better performance during peak hours.
  • Delivered excellent customer service through friendly and polite interaction.
  • Liaised with kitchen staff for prompt order delivery to customers.
  • Completed side duties such as refilling condiments, contributing to organised workplace.
  • Worked collaboratively with kitchen staff for efficient service delivery.
  • Relayed feedback from customers to management for continuous improvement.
  • Helped reduce waiting times by swiftly clearing tables after use.
  • Upheld health and safety standards by regularly sanitising hands and work areas.
  • Assisted in food preparation, resulting in timely service delivery.
  • Communicated efficiently with fellow team members, fostering a harmonious working environment.
  • Maintained professional appearance throughout shifts, reflecting positively on establishment image.
  • Totalled bills for customers and accepted payment via cheque, currency and card payments.
  • Helped bar staff prepare garnishes and mix cocktails during busy bar periods.
  • Checked customer IDs to confirm age before selling age-restricted products.
  • Stayed up to date on menu changes to accurately answer customer queries.

Jimmy Wong
Edinburgh, Uk

Waiter
1992.02 - 1994.06 (2 education.years_Label & 4 education.months_Label)

Job overview

  • Maintained knowledge of menu items, leading to accurate order taking.
  • Managed table settings for optimal dining experience.
  • Ensured cleanliness of restaurant area with regular sweeping and wiping.
  • Enhanced customer satisfaction by promptly attending to queries and requests.
  • Handled payment transactions to guarantee smooth customer checkout process.
  • Demonstrated proficiency in using Point of Sale systems for accurate billing.
  • Accommodated special dietary requests, enhancing customer dining experience.

Education

Willesden college
London

Btec mechanical engineering from Knowledge of machinery and field of electrical
06.1985

Skills

  • Serving techniques
  • Patient and calm nature
  • Alcoholic beverage serving laws
  • Bill calculation
  • Sales persuasion
  • Handling difficult customers
  • Service mindedness
  • Stock inventory control
  • Silver service experience
  • Cash handling
  • Customer Service
  • Payment Processing
  • Product knowledge
  • Table clearing
  • High-volume dining
  • Menu memorisation
  • Order processing

Timeline

Waiter

Lily Chan
2021.09 - 2025.03 (3 education.years_Label & 6 education.months_Label)

Waiter

Peter Tse
2018.04 - 2021.03 (2 education.years_Label & 11 education.months_Label)

Waiter

Michael Yip
2006.04 - 2014.01 (7 education.years_Label & 9 education.months_Label)

Waiter

Simon Tang
2000.03 - 2006.06 (6 education.years_Label & 3 education.months_Label)

Waiter

Kenny Mak
1993.06 - 2006.04 (12 education.years_Label & 10 education.months_Label)

Waiter

Jimmy Wong
1992.02 - 1994.06 (2 education.years_Label & 4 education.months_Label)

Willesden college

Btec mechanical engineering from Knowledge of machinery and field of electrical
Yiu Keung Chan