Naeem Malik

. Helping the residents

. Replying to email received from residents

. Managing resident complaints

. Helping to residents with luggage

· Meet and greet Residents & Visitors

· Answer enquiries by telephone, e-mail and personal callers at the desk

· Screen all visitors and contractors, ensure they have permission to be in the building

· Report any suspicious/unusual behavior

· Enter all events and relevant information in the diary

· Report incidents, Health & Safety, security and cleaning issues

· Release packages to Residents

· Handle apartment keys

· Patrol internal and external communal areas

· Monitor CCTV footage

• Patrolling premises and secure doors, windows and other entrances
• Monitoring CCTV cameras
• Responding to alarms
• Checking staff and visitors in and out of buildings
• Guarding the boundaries of important facilities
• Checking fire panels when alarms are sounded
• Key holding responsibilities

• Delivered exceptional customer service, addressing concerns and resolving issues promptly.
• Supported customer service improvements with detailed feedback analysis.
• Demonstrated exemplary customer service by engaging clients on sales floor.
• Personalized customer service guidelines and performance measures specific to branch.