Karthi Ganapathi
GUILDFORD,SURREY
Summary
A highly motivated and hardworking individual, who recently graduated in Hotel Management, previously worked at the Radisson blu hotel worked as Night Manager and Food and Beverage Assistant Manager therefore, I have gained a lot of skills and knowledge such as Stock Control,People Management and Revenue Management I have a wealth of experience within the hotel, hospitality, and retail industry, eventually my career goal is to become a Hotel General Manager.
Overview
5
5
years of professional experience
1
1
Certification
Work history
Night Reception
Holiday Inn
Guildford, SURREY
09.2024 - Current
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Oversaw daily operations to achieve high productivity levels.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Applied positive customer service approach to increase satisfaction levels.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
Assistant Night Manager
Hilton
Wales, Cardiff
06.2023 - 09.2023
- Supervised night staff efficiently leading to enhanced productivity during overnight hours.
- Assisted in updating room availability status using hotel management software, securing optimal occupancy rates.
- Monitored security measures throughout the night ensuring a safe environment for guests and staff alike.
- Maintained high levels of customer service by effectively managing guest inquiries and complaints.
- Provided assistance to guests in need, resulting in improved guest relations.
- Collaborated with other departments proactively improving inter-departmental communication and workflow efficiency during the night shift.
- Coordinated with morning shift team for seamless transition, reducing downtime and confusion.
Night Manager / Assistant Food and Beverage Manager
Raddison blu
Cardiff
01.2022 - 01.2023
- Develops benchmarks/metrics to measure performance and customer satisfaction
- Assesses results and recommends process improvements
- Generates departmental reports, surveys, etc
- To monitor workload, productivity, customer satisfaction, etc
- Compiles data and provides analysis of results
- Performs other tasks and special projects as identified by the management team
- Assist in staff hiring, orientation, training, supervising, and evaluating performance
- Manages staff schedules and provides for coverage during unexpected staff absences
- Trains and develops the hospitality team to ensure high levels of responsiveness, accuracy, service quality, communication and professionalism
Assistant Food and beverage Manager
Bristol Hotel
Guildford, Surrey
06.2020 - 11.2021
- Coordinated timely preparation of dishes, enabling prompt service during busy periods.
- Upheld brand consistency across all restaurant outlets by following company guidelines closely.
- Liaised between kitchen staff and servers for seamless operation flow.
- Resolved customer complaints swiftly; fostered a positive dining environment.
- Achieved positive guest experiences with effective communication skills.
- Trained staff on menu items, resulting in improved service delivery.
- Optimised seating arrangements during peak hours, reducing wait time for customers.
- Monitored staff performance to ensure adherence to quality standards.
- Identified potential improvements in service processes; improved customer experience.
- Implemented health and safety regulations to maintain hygiene standards.
Education
Master's - Grade Merit
Strategic hotel management
surreyBachelor's - International Hospitality and Tourism
Cardiff Metropolitan University
Cardiff 09.2017 -
Skills
- Knowledge of invoices and credit note
- Understanding of stock control
- Understanding of revenue management
- Excellent knowledge of Opera, Opera cloud, Emma(Radisson System) and OnQ (Hilton Sytem)
- Excellent communication skills
- Self-starting skills
- Ability to develop productive professional relationships
- Empathy
- Ability to work under pressure
- Multi-lingual
- Fluent in English
- Fluent in Tamil
- Communication skills
- Problem-solving
- Calm under pressure
Certification
Personal Licence.
First aid Trained.
Fire Marshall.
Hobbies
- Playing sports such as football
- Athletics
- Going to the gym
- Badminton
- Martial arts
- Reading magazines and books
- Fishing
Timeline
Night Reception
Holiday Inn
09.2024 - Current
Assistant Night Manager
Hilton
06.2023 - 09.2023
Night Manager / Assistant Food and Beverage Manager
Raddison blu
01.2022 - 01.2023
Assistant Food and beverage Manager
Bristol Hotel
06.2020 - 11.2021
Bachelor's - International Hospitality and Tourism
Cardiff Metropolitan University
09.2017 -
Master's - Grade Merit
Strategic hotel management
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