Semiu Abiodun Lawal

• Maintained cleanliness in common areas to promote a pleasant atmosphere.
• Facilitated smooth check-ins and check-outs, ensuring guest satisfaction.
• Conducted fire alarm tests regularly, ensuring building safety compliance,.
• Ensured building security by monitoring CCTV and conducting regular patrols.
• Kept detailed records of incidents for future reference and analysis.
• Boosted resident satisfaction with professional and courteous communication.
• Organised transport arrangements for guests on request, providing excellent service.
• Streamlined reception procedures enhancing operational efficiency.
• Handled emergencies efficiently, ensuring safety of all residents.
• Managed lost and found items, returning them to rightful owners.
• Resolved conflicts effectively, promoting a peaceful living environment.
• Coordinated parcel deliveries for the convenience of residents.
• Provided top-notch customer service, creating a welcoming environment for guests.
• Responded quickly to emergency situations maintaining calm under pressure.

• Promoted special events to increase hotel revenue opportunities.
• Handled complaints professionally, resolving issues promptly.
• Enhanced guest satisfaction by providing excellent customer service.
• Collaborated efficiently with team members for streamlined operations.
• Managed front desk operations effectively during peak hours.
• Delivered exceptional service to VIP guests, exceeding expectations.
• Ensured smooth operations for daily concierge activities.
• Facilitated efficient check-ins and check-outs for seamless guest transitions.
• Managed incoming calls effectively using switchboard systems.
• Updated finance and payroll records with strong accounting knowledge.
• monitoring CCTV Cameras
• Managed reservation system accurately, reducing booking conflicts.

I was responsible for overseeing the day-to-day running of a sales department in one of the higher square footage store.

Deputising for the store Manager running the store, leading the team to deliver exceptional customer service whilst maximising sales and profitability target.
Driving commercial and operational standard by generating ensuring stock loss, recall, man-hours and cost areas controlled efficiently, displaying a high level of management/standards- supporting new initiatives.
Managing recruitments and training, development and individual performance of store staff.
Liaising with other stores and head office in ensuring the corporate objective is achieved.
Lead the team forward, acting as an inspirational role model, striving for excellent at all times.
I effectively and efficiently plan and manage key events such as Christmas, sale, bank holiday and stock-take.