Nadine Jean
London,Middlesex
Summary
Detail-oriented professional with expertise in data organisation, document preparation, and Microsoft Office proficiency. Demonstrates strong communication skills and decision-making confidence, ensuring effective project management and customer service. Committed to maintaining confidentiality and health and safety compliance while excelling in conflict resolution and interpersonal communication.
Energetic professional with highly relevant skills in communication and organisation, coupled with proficiency in Microsoft Office and data management. Proven ability to multitask and prioritise workloads, ensuring smooth and efficient office operations. Aiming to streamline administrative processes and contribute to team productivity.
Overview
10
10
years of professional experience
55
55
years of post-secondary education
Work history
Administrative assistant
Pearsons
London, Middlesex
2019.09 - Current
- Provided product knowledge to assist customers in making informed purchasing decisions.
- Managed stock levels to support optimal performance of the store.
- Advised customers on product selection tailored to individual needs.
- Upholding company policies during interactions with customers and colleagues.
- Opened and closed multiple stores efficiently.
- Upsold company runner service to enhance customer experience.
- Engaged customers to encourage registrations for loyalty programmes.
- Hosted and assisted with customer collections seamlessly.
- Resolved issues through effective internal email communication.
- Handled international currency transactions accurately.
- Trained store colleagues to improve team performance.
- Participated in company conference calls to stay informed on updates.
- Coordinated office operations by handling phone inquiries, managing correspondence and supervising office cleanliness.
- Facilitated internal communication.
- Assisted in the preparation of regularly scheduled reports for upper management review.
- Supported accurate record-keeping with proficient data entry skills.
- Wrote professional letters, emails and memoranda for business communication.
- Kept adequate office supplies on hand to support staff and business requirements.
- Processed new customer orders, coordinated related documentation and adjusted account balances.
Sales assistant
Mango
London, Greater London
2018.06 - 2019.08
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Delivered exceptional after-sales service, encouraging repeat business.
- Assisted customers with product selection for optimal satisfaction.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Managed till operations smoothly, reducing waiting time for customers.
- Collaborated effectively with team members to meet sales targets.
Customer services and sales agent
Doddle
London, Greater London
2016.09 - 2018.01
- Maintained confidentiality of sensitive customer data as per GDPR guidelines.
- Collaborated closely with other departments to ensure a comprehensive approach to problem-solving and complaint resolution.
- Fostered positive relationships with clients through regular follow-ups and updates.
- Implemented promotional strategies for increased sales revenue.
- Participated in weekly meetings, provided valuable insights into improving customer experience processes.
- Enhanced customer satisfaction by resolving queries efficiently.
- Maintained current knowledge of company products and services to accurately answer client questions and make appropriate recommendations.
- Assisted customers with varying questions using product knowledge and service expertise.
- Collaborated with internal teams to relay customer feedback for product and service improvements.
- Coordinated order processing and shipment tracking, achieving accurate and timely deliveries.
Education
A-Levels - History
Barnet and Southgate College
City of London 2012.09 - 2014.07
A-Levels - English
Barnet and Southgate College
City of London 2012.09 - 2014.06
A-Levels - Law
Barnet and Southgate College
London 2012.09 - 2014.06
BTEC Level 3 Extended Diploma - Fashion Design
Westminster Kingsway College
London 2010.09 - 2012.06
GCSEs - English Language
Mount Carmel RC Technology College for Girls
London 2004.09 - 2009.06
GCSEs - English Literature
Mount Carmel RC Technology College for Girls
London 2004.09 - 2009.06
GCSEs - Maths
Mount Carmel RC Technology College for Girls
London 2004.09 - 2009.06
GCSEs - Biology
Mount Carmel RC Technology College for Girls
London 2004.09 - 2009.06
GCSEs - Chemistry
Mount Carmel RC Technology College for Girls
London 2004.09 - 2009.06
GCSEs - Physics
Mount Carmel RC Technology College for Girls
London 2004.09 - 2009.06
GCSEs - History
Mount Carmel RC Technology College for Girls
London 2004.09 - 2009.06
GCSEs - Religious Education
Mount Carmel RC Technology College for Girls
London 2004.09 - 2009.06
GCSEs - Media Studies
Mount Carmel RC Technology College for Girls
London 2004.09 - 2009.06
GCSEs - Design and Technology
Mount Carmel RC Technology College for Girls
London 2004.09 - 2009.06
Skills
- Data inputting
- Accounting basics
- Project management software use
- Microsoft Office proficiency
- Data organisation
- Document preparation
- Initiative taking
- Email handling efficiency
- Decision-Making confidence
- Communication proficiency
- Confidentiality awareness
- Health and Safety Compliance
- Customer Service
- Interpersonal communication
- Attention to Detail
- Conflict Resolution
Affiliations
- Creative Writing
- Drawing
- Reading
Accomplishments
Employee of the Quarter
References
References available upon request.
Timeline
Administrative assistant
Pearsons
2019.09 - Current
Sales assistant
Mango
2018.06 - 2019.08
Customer services and sales agent
Doddle
2016.09 - 2018.01
A-Levels - History
Barnet and Southgate College
2012.09 - 2014.07
A-Levels - English
Barnet and Southgate College
2012.09 - 2014.06
A-Levels - Law
Barnet and Southgate College
2012.09 - 2014.06
BTEC Level 3 Extended Diploma - Fashion Design
Westminster Kingsway College
2010.09 - 2012.06
GCSEs - English Language
Mount Carmel RC Technology College for Girls
2004.09 - 2009.06
GCSEs - English Literature
Mount Carmel RC Technology College for Girls
2004.09 - 2009.06
GCSEs - Maths
Mount Carmel RC Technology College for Girls
2004.09 - 2009.06
GCSEs - Biology
Mount Carmel RC Technology College for Girls
2004.09 - 2009.06
GCSEs - Chemistry
Mount Carmel RC Technology College for Girls
2004.09 - 2009.06
GCSEs - Physics
Mount Carmel RC Technology College for Girls
2004.09 - 2009.06
GCSEs - History
Mount Carmel RC Technology College for Girls
2004.09 - 2009.06
GCSEs - Religious Education
Mount Carmel RC Technology College for Girls
2004.09 - 2009.06
GCSEs - Media Studies
Mount Carmel RC Technology College for Girls
2004.09 - 2009.06
GCSEs - Design and Technology
Mount Carmel RC Technology College for Girls
2004.09 - 2009.06