Nadine Bevan
Wrexham
Summary
Highly skilled professional with extensive experience in administration and office support, case management, and customer service. Proficient in working with vulnerable people, data entry and record management, and Microsoft Office. Demonstrates exceptional abilities in diary and inbox management, stakeholder liaison, report writing, confidentiality and GDPR compliance. Known for strong organisational and prioritisation skills, attention to detail, regulatory compliance expertise, problem-solving capabilities, teamwork, and communication. Committed to maintaining high standards of confidentiality while delivering efficient administrative support.
Overview
21
21
years of professional experience
Work history
Activity Support Worker
Robinwood Activity Centres
2025.09 - 2026.07
- Supervised and supported groups of children in busy residential environment, ensuring safety and wellbeing while promoting positive behaviour.
- Built positive relationships with children, teachers and colleagues, adapting communication to meet individual needs and fostering inclusion.
- Worked effectively under pressure, prioritising tasks to uphold high standards of safeguarding, health & safety, and customer service.
Property Services Executive
Development Bank of Wales
2025.03 - 2025.07
- Managed portfolio of property-related applications from enquiry to completion, ensuring compliance with policies and maximising successful outcomes.
- Liaised with customers, solicitors, valuers, developers and financial advisers to progress applications, enhancing overall customer satisfaction.
- Supported customers with complex or sensitive cases, maintaining professionalism and discretion to foster trust and confidence.
- Prepared and reviewed legal and financial documentation, maintaining accurate records and processing cases efficiently.
- Subsidiary of the Welsh Government
Portfolio Executive (Risk)
Development Bank of Wales
2021.06 - 2025.03
- Managed financial risk investment portfolios, analysed data to produce compliance reports ensuring adherence to regulatory requirements.
- Assessed complex customer cases, balancing organisational risk with fair customer outcomes to enhance client satisfaction.
- Supported vulnerable customers and those experiencing financial difficulty, handling sensitive information with empathy, confidentiality and professionalism.
- Built strong relationships with colleagues and external stakeholders, effectively managing competing priorities in a fast-paced environment.
- Subsidiary of the Welsh Government
Fraud Investigator & Collections Executive
Lloyds Banking Group
2018.02 - 2021.06
- Investigated fraudulent activity, analysed information to identify patterns, and enforced compliance with regulatory standards to mitigate risks.
- Managed complex customer cases from initial investigation to resolution, ensuring thorough documentation and facilitating smooth case progression.
- Communicated confidently with customers, colleagues and external organisations, resolving complex issues with empathy and professionalism.
- Supported vulnerable customers and those facing financial hardship by offering reassurance, guidance, and tailored assistance during critical situations.
Operations Analyst | Customer Service Team Leader | Senior Claims Analyst
Bank of America
2005.09 - 2018.02
- Held progressively senior roles within Bank of America over 13 years, including Team Leader, Operations Analyst and Senior Claims Analyst, gaining extensive experience in operational management and customer service.
- Led teams and coached colleagues to enhance administrative processes and improve service delivery.
- Supporting vulnerable customers and resolving complex enquiries.
- Liaising with internal departments, solicitors, banks and external organisations.
- Administered documents and managed case files to ensure efficient processing.
- Produced detailed reports and maintained accurate records to support decision-making and compliance.
- Safeguarded confidential information to ensure compliance with regulatory requirements.
Education
GCSEs -
St Joseph's RC High School
WrexhamSkills
- Case Management
- Vulnerable people support
- Customer Service
- Stakeholder Liaison
- Regulatory Compliance
- GDPR compliance
- Data management
- Report Writing
- Administration & Office Support
- Microsoft Office
- Diary & Inbox Management
- Organisation skills
- Attention to Detail
- Problem Solving
- Teamwork & Communication
Professional Training
- Visa & MasterCard Regulations
- Fraud Investigation & Cognitive Interviewing Techniques
- Money Laundering Awareness
- Financial Services Compliance Training
- Enhanced DBS
- Safeguarding
- First Aid
- Level 2 Food Hygiene
- Allergen Awareness
Timeline
Activity Support Worker
Robinwood Activity Centres
2025.09 - 2026.07
Property Services Executive
Development Bank of Wales
2025.03 - 2025.07
Portfolio Executive (Risk)
Development Bank of Wales
2021.06 - 2025.03
Fraud Investigator & Collections Executive
Lloyds Banking Group
2018.02 - 2021.06
Operations Analyst | Customer Service Team Leader | Senior Claims Analyst
Bank of America
2005.09 - 2018.02
GCSEs -
St Joseph's RC High School