Nadim Awad Polemis
Salford,United Kingdom
Summary
Productive individual with impeccable work ethic, competent to manage assigned tasks and meet expected goals. Skilled in leading teams, mentoring and resolving complex technical issues.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
2nd Line Support Engineer
AlldayPA/CallCare247
2024.05 - 2026.01
- Hands-on support for IT infrastructure upgrades and maintenance at CallCare247 and related companies.
- Managed server setup and desktop support escalations, including Windows Server, Active Directory, and Group Policy.
- Provided troubleshooting, reverse engineering, and technical documentation for infrastructure projects.
- Collaborated with 3rd party support services for complex systems, including email (Postfix/SMTP) and Sage software.
- Supported Office 365 environment, handling user issues and escalations.
- Worked with network cabling and basic networking tasks (switching/routing/firewalls).
- Assisted non-IT staff with technical issues, ensuring clear communication.
- Continuously expanded knowledge in ITIL, Agile, and infrastructure technologies such as Hyper-V, KVM, and containerization (Docker, Kubernetes).
- SQL (Troubleshooting): Writing and troubleshooting queries to support reporting and data validation.
Senior IT Engineer
SafetyNet-IT
Altrincham, Greater Manchester
2026.01 - Current
Senior Desktop Support Engineer
SharpGaming/Betfred
2022.10 - 2024.05
- Provided leadership and direction for employees and supervised activities to drive productivity and efficiency.
- Mentored IT support staff to manage enquiries from end-users with first-call resolution.
- Managed and updated the asset management register.
- Dealt with overflow management of the service desk and efficiently dealt with customers.
- Oversaw CCTV, Paxton/Net2 Systems.
- Tested and evaluated new technology.
- Used Jira to track tasks and issues.
IT Assistant Manager & Reprographics
Bedford High School Wigan Council
2020.11 - 2022.10
- Ensured safe disposal of equipment in line with recognised procedures and legal requirements.
- Arranged equipment and devices for lessons.
- Managed iVMS 4200 CCTV and 3CX VOIP (service).
- Overlooked stock checks and maintained appropriate records.
- Tended to the school network and all computer hardware.
- Undertook routine and manageable repairs on site.
- Maintained and managed all the printers (HP, Xerox, Konica).
- Assisted with the School's website.
- Supported the students needs whilst using I.C.T. equipment.
IT Assistant
Computer Data, Athens
2016.01 - 2017.01
- Performed repairs and maintenance tasks regarding software and hardware of computers.
- Explained to customers issues regarding their equipment and gave them variety of solutions.
Education
A-Levels - Web Designer-Developer & Application Developer
PUBLIC VET SCHOOL IEK AIGALEO
Athens 2014.01 - 2016.01
Skills
- Leadership
- Effective Communication
- Paxton & Net2 Systems
- Jira Issue Tracking
- Active Directory
- Critical Thinking
- Maintaining IT Budget
- Office 365 & Entra ID
- KVM & Hyper-V
- Hardware and Software Maintenance
- SQL
- Documentation
Certification
- ITIL4 Foundation Certified
- Google Cybersecurity Certified
- CCNA (Ongoing)
Languages
English
Fluent
Greek
Native
References
Reference available upon request
Timeline
Senior IT Engineer
SafetyNet-IT
2026.01 - Current
2nd Line Support Engineer
AlldayPA/CallCare247
2024.05 - 2026.01
Senior Desktop Support Engineer
SharpGaming/Betfred
2022.10 - 2024.05
IT Assistant Manager & Reprographics
Bedford High School Wigan Council
2020.11 - 2022.10
IT Assistant
Computer Data, Athens
2016.01 - 2017.01
A-Levels - Web Designer-Developer & Application Developer
PUBLIC VET SCHOOL IEK AIGALEO
2014.01 - 2016.01