Nadia Casula

Duties include: advising internal staff and students of the University of Southampton on general queries, providing excellent customer service and extensive knowledge of the building and other departments. Handling the Estates inbox, using QFM and VisitorNet software to book in visitors and book rooms for both staff and students, log cleaning and maintenance jobs efficiently. Liaise with other departments to book in large amounts of visitors and car parking permits for events. Answering both internal and external telephone calls and directing them to the correct department/person if necessary.

Duties include: serving customers over the phone and in person at the Box Office counter on show days, providing excellent customer service, using Tessitura software to help book tickets and solve queries e.g swapping dates, refunding, issuing gift vouchers, adhering to the GDPR rules and regulations. Advising on the theatre's accessibility and providing extensive knowledge on location and shows. Monitoring the Customer Relations inbox, handling complaints and liaising with different departments when necessary. Proofreading any marketing material before being published.

Duties include: conducting tenancy renewals, liaising with landlords, tenants and branch, checking household compliance certificates, such as EICR, EPC, GSR, CO2, issuing legal documents, negotiating rental prices, complying with GDPR and DPA, working within a team and alongside other teams within the company, making outbound calls, taking inbound calls, working towards daily and monthly targets, dealing with customer queries.

Duties include: serving and assisting customers on tills, the shop floor, giving bra fits to multiple customers a day and ensuring they have the best possible service throughout, nightshifts for sale preparation and moving floor sets. Collecting delivery from shipment area and transporting to the stockroom. Scanning and sorting delivery and customer parcels, replenishing stock, visual merchandising for shop floor and window displays.

Duties include: Teaching children from ages 4 to 11 choreographed dance routines, drama scenes and songs written by Perform company. Planning lessons with class producer. Ensuring safety throughout classes and following COVID-19 procedures where necessary. Maintaining a positive, child-friendly manner that encourages children to be confident and comfortable when performing. Safeguarding children by ensuring their parent is there to collect them at the end of the day and following accident and emergency protocols.

Duties include: Front of house customer service, ticket sales, responding to customer queries, assisting in the gift shop, money handling and processing transactions, cashing up, opening and closing up venues, setting security systems and monitoring exhibitions.

Duties included: picking and packing items for Pandora and Glossier, using a scanning and computer system to weigh packages and print off delivery labels ready for shipment.

Duties included: food and drink preparation and service, cleaning bar area and tables, customer service and closing down tasks.

Duties included: taking orders, drink preparation and serving customers. Taking reservations over the phone, overseeing large parties, opening and closing up venues including ensuring the cleanliness of the area, Front of House customer service.

Duties included: serving customers on the tills, handling sales, refunds, exchanges, Click and Collect orders and opening Debenhams Credit Cards. Bra Fittings for customers, organize stock, tidy the shop floor and ticket items, answering phone queries and cashing up at the end of the day.

Duties included: serving customers, food and drink preparation and service, handling cash and using the POS machine, general cleaning responsibilities and closing down the bar.

Duties included: representing the brand Paco Rabanne, interacting with members of the public, handing out perfume samples and handling customers purchases and gift wrapping.

Duties included: Customer service, stock checking, food and drink preparation, opening and closing kiosk, food safety and hygiene.

Duties included: serving customers on the tills, handling sales, refunds, exchanges, Click and Collect orders, customer accounts/ store card set up, Bra Fits for customers, organize stock, cashing up and general cleaning.

Duties included: organizing and tidying the shop floor, replenishing stock and retrieving customer’s Click and Collect orders from the stockroom.

Duties included: Customer service, returns, exchanges and Click & Collect orders. Organize display of clothes on the shopfloor, replenish stock, fitting rooms and would cash up at the end of the day.