Cameron Rouse
Technical Helpdesk Advisor
Stotfold
Summary
I have over 8 years of experience working in the Automotive industry within a customer facing role. I have strong experience in engineering, incident management and analytics which has given me an invaluable skill set when it comes to solving problems quickly. My approach is highly collaborative and tailored to get problem resolutions achieved as soon as possible. As a current hybrid worker, I am highly driven working independently and as part of a team.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Technical Helpdesk Advisor
Autoglass
Bedford, CBF
2022.11 - Current
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Analysed customer feedback to identify areas for improvement.
- Used industry expertise, customer service skills and analytical nature to resolve technical issues and promote loyalty.
Expert Windscreen Technician
Autoglass
Bedford, CBF
2015.06 - 2022.11
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Maintained accurate records of time and materials required to perform repairs and service.
Grounds Maintenance Landscaper
Countrywide Grounds Maintenance
Shefford, CBF
2013.03 - 2015.06
- Demonstrated skilled use and maintenance of landscape tools and equipment.
- Performed weekly groundskeeping and building maintenance for multiple satisfied customers.
- Used customer feedback to make operational improvements.
Crew Member
I&M Restruants
Baldock, Hertfordshire
2012.05 - 2013.03
Education
Bachelor of Engineering - Engineering
2020.09 -
A-Levels - Sociology, Psychology, History
2009.09 - 2011.06
GCSEs - Maths, English Language, Science, Additional Applied Science, Sociology, English Literature
2008.05 - 2009.06
Skills
Excellent Communication
MS Office
Decision-Making
Organization and Time Management
Statistic analysis
Timeline
Technical Helpdesk Advisor - Autoglass
2022.11 - Current
Open University - Bachelor of Engineering , Engineering
2020.09 -
Expert Windscreen Technician - Autoglass
2015.06 - 2022.11
Grounds Maintenance Landscaper - Countrywide Grounds Maintenance
2013.03 - 2015.06
Crew Member - I&M Restruants
2012.05 - 2013.03
Samuel Whitbread Community College - A-Levels, Sociology, Psychology, History
2009.09 - 2011.06
Samuel Whitbread Community College - GCSEs, Maths, English Language, Science, Additional Applied Science, Sociology, English Literature
2008.05 - 2009.06