Jack Hall
Liverpool
Summary
Proficient in office systems with expertise in Salesforce, Oracle, and the Microsoft Office suite. Skilled in data analytics, conflict management, and leadership, with a strong focus on delivering customer service excellence. Adept at leveraging technical knowledge and interpersonal abilities to drive operational efficiency and support organisational goals.
Overview
9
9
years of professional experience
8
8
years of post-secondary education
Work history
Technical Helpdesk Advisor
Morrison Energy Services
Liverpool
2023.03 - 2026.04
- Supported troubleshooting of technical faults with smart metering devices in residential properties.
- Assisted field engineers and internal teams to restore power and heating efficiently.
- Utilised multiple systems (Salesforce, Oracle, Horizon) while maintaining accurate call records.
- Helped resolve escalations quickly under time pressure while ensuring customer satisfaction remained high.
- Contributed to identifying recurring faults and assisting engineers and managers with process improvement.
- Managed assistance for over 500 calls daily.
Customer Service Advisor
Chums Ltd
Liverpool
2021.07 - 2022.12
- Handled high call volumes ensuring accurate order input and upselling.
- Provided personalised customer support and resolved product order queries.
- Utilised internal systems including AX and Sage Pay to track orders and payments.
Shift Manager
McDonald’s
liverpool
2019.01 - 2021.07
- Promoted from Crew Member within 2 years due to strong performance and leadership potential.
- Managed shifts of up to 15-20 team members, ensuring smooth and efficient daily operations.
- Improved service speed and customer satisfaction scores through effective team coordination.
- Oversaw cash handling and reconciled tills with full accuracy.
- Reduced customer complaints by resolving issues quickly and professionally.
- Trained and onboarded new employees, improving team performance and consistency.
- Ensured full compliance with health, safety, and food hygiene standards at all times.
Crew Member
McDonald’s
2017.02 - 2019.01
- Delivered high-quality customer service, serving hundreds of customers per shift in a fast-paced environment.
- Prepared food orders quickly and accurately, consistently meeting company time and quality targets.
- Contributed to team performance, helping maintain service times under 2 minutes during peak hours.
- Maintained high standards of cleanliness and food safety in line with company and legal regulations.
- Recognised by management for reliability, teamwork, and strong work ethic.
Education
Diploma of Higher Education - Animal Management (Level 3)
Myerscough College
Liverpool 2014.01 - 2017.01
GCSEs - Mathematics, English Language and Science Grade C
Christ the King & King School
Liverpool 2007.01 - 2012.01
Skills
- Office systems proficiency
- Salesforce and Oracle knowledge
- Microsoft Office suite
- Data analytics
- Conflict management
- Leadership abilities
- Customer service excellence
Additional information
Strong verbal and written communication Effective under pressure, calm in urgent technical scenarios Highly adaptable and quick to learn new systems
Timeline
Technical Helpdesk Advisor
Morrison Energy Services
2023.03 - 2026.04
Customer Service Advisor
Chums Ltd
2021.07 - 2022.12
Shift Manager
McDonald’s
2019.01 - 2021.07
Crew Member
McDonald’s
2017.02 - 2019.01
Diploma of Higher Education - Animal Management (Level 3)
Myerscough College
2014.01 - 2017.01
GCSEs - Mathematics, English Language and Science Grade C
Christ the King & King School
2007.01 - 2012.01