N/A
Blackpool
Summary
Organised and dependable customer support professional with experience in incident triage, frontline user support, and escalating X-ray and digital X-ray issues to relevant teams for resolution. Confident managing incoming requests and ensuring issues are prioritised and followed through effectively. Strong communicator with experience communicating across clinical and technical teams to maintain service continuity.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
Work history
Customer Service Co-ordinator
PLH Medical
Blackpool, Lancashire
2023.04 - 2026.05
- Manage approximately 20 incoming calls from nurses and vets daily, troubleshooting X-ray and Digital X-ray equipment issues.
- Responsible for incident triage, frontline support, and escalation of technical issues to internal IT departments.
- Schedule engineer site visits if required, ensuring required parts and equipment are delivered on time.
- Efficiently manage service schedules, assigning jobs to local engineers.
- Maintain KPI targets by ensuring each engineer is allocated a minimum of two jobs per day.
- Provide accurate quotes for repairs, parts, and maintenance services.
- Maintain detailed customer interaction, service request, and equipment maintenance records.
- Work closely with internal teams and field engineers to keep things running smoothly and make sure customers received a high level of service.
Service Section Leader
Asda
Blackpool, Lancashire
2020.11 - 2023.03
- Supervised checkout staff, managed rotas, and supported daily operations.
- Oversaw payroll processes, including absence and holiday management.
- Handled cash control, till lifts, and transaction accuracy.
- Delivered high-quality service during peak trading periods.
- Investigated absences/misconduct and ensured policy compliance.
- Reported any digital system downtime using incident portal.
Catering Assistant/Barista
Sandcastle Waterpark
Blackpool, Lancashire
2019.03 - 2020.11
- Took and delivered orders with accuracy and attention to dietary requirements.
- Trained as a barista and prepared a wide range of hot and cold beverages.
- Maintained hygiene and stock levels in a busy customer-facing environment.
Ticket Sales
Pleasure Beach
Blackpool, Lancashire
2018.07 - 2019.02
- Delivered a warm welcome to guests, ensuring a positive start to their visit.
- Consistently met daily sales targets while identifying new opportunities.
- Operated cash register for cash, card, online, and voucher payments.
- Handled disability discounts, ensuring smooth and inclusive service.
Education
8 GCSEs incl. Maths (6) and English (5) - English Language, English Literature, Maths, Double Science, Geography, Travel and Tourism, Dance
St George's School
Blackpool 2013.01 - 2018.01
A-Level or equivalent - Travel and Tourism
The Blackpool Sixth Form College
Blackpool 2018.01 - 2020.01
Skills
- Customer Service
- Email and calendar management
- Cross team communication
- Incident triage and escalation
- Time management & organisation
- Attention to detail
Timeline
Customer Service Co-ordinator
PLH Medical
2023.04 - 2026.05
Service Section Leader
Asda
2020.11 - 2023.03
Catering Assistant/Barista
Sandcastle Waterpark
2019.03 - 2020.11
Ticket Sales
Pleasure Beach
2018.07 - 2019.02
A-Level or equivalent - Travel and Tourism
The Blackpool Sixth Form College
2018.01 - 2020.01
8 GCSEs incl. Maths (6) and English (5) - English Language, English Literature, Maths, Double Science, Geography, Travel and Tourism, Dance
St George's School
2013.01 - 2018.01