Leah Maasz
Oxford,Oxford
Summary
A highly ambitious individual. Enthusiastic, hard-working, organized and punctual individual with experience of a variety of employment roles relating to customer service. Highly self-motivated, reliable, trustworthy, confident, high commitment levels and a positive ‘can-do’ attitude at all times. Friendly, good humoured and patient. Seeking to gain knowledge and experiences for myself and looking excel in another customer service role.
Team leader committed to improving customer satisfaction. Skilled at policy implementation, strategic planning and staff governance. Listens to customers to understand needs and optimise service delivery.
Overview
11
11
years of professional experience
Work history
Customer service co-ordinator
001 Taxis
Oxford
10.2013 - Current
- Face to face meetings with clients, Producing invoices, Opening new accounts for clients, Customer service, Dealing with bookings, enquires and complaints, Organisation and prioritise important tasks, Training new staff, Receptionist duties, Counting and banking large amounts of money.
Hairdressing Apprentice
Mahogany Hair Salon
Oxford
02.2013 - 07.2013
- Insure clients felt relaxed and comfortable, Shampoo and massage hair, Serve tea and coffee to clients, Insure the salon and staff area was up to an excellent standard.
Sales Assistant
Oxford
10.2012 - 01.2013
- Serving clients, Working on the check out, Cleaning, Stock taking, Processing refunds to clients.
Education
Cherwell Valley College
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Cherwell School
Skills
A creative thinker, Able to conceptualise innovative solutions for a complex problem
Able to prioritise tasks effectively, ensuring efficient allocation of time and recourses to maximise productivity
Skilled in decision making, conflict resolution and strategic planning
Highly self motivated professional with strong intrinsic drive to excel and achieve results
Accomplishments
- Mathematics (GCSE) - C
- English (GCSE) - B
- Biology (GCSE) - D
- Chemistry (GCSE) - D
Custom
Available upon request
Timeline
Customer service co-ordinator
001 Taxis
10.2013 - Current
Hairdressing Apprentice
Mahogany Hair Salon
02.2013 - 07.2013
Sales Assistant
10.2012 - 01.2013
Cherwell Valley College
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Cherwell School
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