Summary
Overview
Work history
Education
Skills
Interests
Timeline
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Kevin Deojee

Kevin Deojee

Livingston,West Lothian

Summary

Highly motivated and dedicated professional with a passion for excelling in dynamic and fast-paced environments. Characterized by a relentless commitment to delivering high-quality work within tight deadlines, consistently exceeding expectations and achieving tangible results. Boasts a strong foundation in teamwork, interpersonal, and computer skills, complemented by exceptional communication abilities, contributing successfully to diverse professional settings.

Proficiency in problem-solving and adaptability enables swift adjustment to new challenges, with leadership skills that inspire teams toward achieving collective goals. Critical thinking and a keen eye for detail underpin an approach to complex situations, offering innovative solutions and ensuring meticulous execution. Effective time management skills ensure efficient task prioritization, optimizing resource utilization and meeting organizational objectives.

Overview

10
10
years of professional experience

Work history

Customer Service Co-ordinator

Saica Pack
Livingston
01.2023 - Current
  • Optimized management of diverse customer account portfolio, achieving exceptional service and satisfaction levels, while efficiently handling 50-80 emails daily to address and resolve customer inquiries and concerns.
  • Spearheaded end-to-end processes of ordering, delivery, and stock management for each account, ensuring timely and accurate fulfilment of customer requirements.
  • Leveraged strong analytical skills to interpret and review customer forecasts and requirements, proactively identifying potential issues and crafting effective solutions to meet customer demands.
  • Cultivated and sustained strong client relationships through regular communication, adeptly addressing inquiries, resolving issues, and proactively identifying opportunities to enhance value and surpass customer expectations.
  • Contributed to ad hoc administrative duties and project work with versatility and dedication, bolstering overall success of team and organization.

Telephone Fundraiser

Stratcom UK
Livingston
11.2022 - 01.2023
  • Operated remotely as part of national fundraising team, successfully acquiring donations through outbound calls, contributing to over £50,000 raised for various causes within 3-month period.
  • Secured average of 3 donations per day, supporting life-changing initiatives and providing critical assistance to individuals and communities in need.
  • Built rapid rapport with donors through active listening, empathy, and effective communication, enhancing donor retention and recurring contributions.
  • Expanded knowledge on lesser-known charities in conflict zones, dedicating over 2 hours weekly to research their activities and impact, providing comprehensive information to donors, fostering trust and engagement.
  • Demonstrated exceptional communication skills, effectively articulating missions and goals of charities, addressing inquiries, and overcoming objections with clear, persuasive communication.

Sales Support, Team Leader

Accuco Limited, Umbrella Company
London
03.2018 - 10.2022
  • Oversaw and coordinated sales support team activities, guiding and motivating to achieve team goals.
  • Delivered comprehensive support to over 1000 candidates employed by umbrella company, managing over 50 calls per day for seamless onboarding and efficient employment need resolution.
  • Assisted with payroll management and provided guidance on employment policies and procedures, ensuring candidates compliance with legal and regulatory requirements.
  • Maintained deep understanding of employment laws and compliance regulations, ensuring strict adherence to legal requirements.
  • Ensured timely and accurate responses to over 300 inquiries per week, maintaining clear and transparent communication channels, building and sustaining trust and confidence among candidates and partners.

Telesales Executive

Bidvest Food Services
Newbridge
06.2016 - 03.2018
  • Consistently exceeded monthly sales targets on average of 15%, driving significant revenue growth and contributing to company success through effective telesales techniques.
  • Provided exceptional customer service, addressing inquiries, offering product recommendations, and upselling to increase order values by 20%.
  • Developed and executed targeted sales campaigns, boosting lead generation and enhancing conversion rates.
  • Implemented proactive follow-up system, ensuring timely communication and maximizing sales opportunities.
  • Worked collaboratively with customer support to ensure prompt resolution of customer issues, fostering positive customer experiences.

Telesales Representative

JB Foods
Loanhead
06.2014 - 06.2016
  • Built and nurtured lasting relationships with customers, delivering personalized service and maintaining friendly, approachable demeanour.
  • Developed loyal customer base by understanding unique needs and offering tailored solutions.
  • Consistently met and exceeded monthly sales targets, contributing to 20% yearly increase in overall sales revenue.
  • Collaborated closely with marketing and operations teams to ensure seamless communication and order delivery.
  • Managed high volume of customer inquiries, ensuring timely responses and resolutions.

Education

Bachelor of Science - Environmental Science

The Open University
Milton Keynes
01.2020 -

Scottish Highers - High School

St Margaret's Academy
2008

Skills

  • Teamwork: Collaborating and cooperating with diverse teams to achieve shared objectives, valuing contributions from others
  • Interpersonal Skills: Developed through frontline customer service experience and effective collaboration as team member
  • Computer skill: Proficient in Microsoft Office and adept at utilizing bespoke databases & CRMS
  • Communication Skills: Excellent verbal and written communication skills, conveying ideas clearly and actively listening
  • Problem-solving: Analyzing complex situations, identifying issues, and developing effective solutions
  • Adaptability: Quickly adjusting to new environments, tasks, and challenges
  • Time Management: Strong organizational skills for task prioritization, meeting deadlines, and resource utilization
  • Attention to Detail: Meticulousness in ensuring accuracy and precision, minimizing errors

Interests

  • Athletics: Achieved medals in school and athletics club competitions.
  • Gym: Passionate about fitness and maintaining an active lifestyle.
  • Mindfulness: Practicing mindfulness techniques to cultivate a sense of present moment awareness, stress reduction, and overall well-being.
  • Hiking: fuels my passion for adventure and nature, providing both a physical challenge and a serene escape that deepens my appreciation for the environment and personal well-being.
  • Traveling: Backpacking across New Zealand and Australia at 19 sparked my deep-seated passion for travel, broadening my horizons with a rich tapestry of cultures, landscapes, and a ceaseless sense of discovery.
  • Environment: I am studying Environmental Science to focus on sustainability to better understand and minimize my environmental footprint, aligning my actions with the health of our planet.

Timeline

Customer Service Co-ordinator

Saica Pack
01.2023 - Current

Telephone Fundraiser

Stratcom UK
11.2022 - 01.2023

Bachelor of Science - Environmental Science

The Open University
01.2020 -

Sales Support, Team Leader

Accuco Limited, Umbrella Company
03.2018 - 10.2022

Telesales Executive

Bidvest Food Services
06.2016 - 03.2018

Telesales Representative

JB Foods
06.2014 - 06.2016

Scottish Highers - High School

St Margaret's Academy
Kevin Deojee