Sabir Shah Iibrahim Forkanyar
Northampton,United Kingdom
Summary
Accomplished professional with expertise in business regulatory compliance and strategic visioning, driving revenue growth through effective sales planning and execution. Demonstrates strong communication skills and a customer-focused approach, fostering successful B2B partnerships. Adept at cash flow management and knowledgeable in regulatory standards, committed to enhancing organisational performance through strategic thinking.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work history
Business owner
Goldenfry
Northampton, Northamptonshire
2020.10 - 2025.06
- Innovated product offerings based on customer feedback and market analysis,.
- Developed strategic business plans for long-term growth.
- Managed daily operations to ensure smooth running of the business.
- Spearheaded marketing campaigns for brand awareness.
- Built strong client relationships, led to repeat business and referrals.
- Led team members in daily operations for smooth workflow.
- Improved customer satisfaction by providing excellent service and promptly addressing issues.
- Oversaw employee performance reviews, provided constructive feedback for improvement.
- Carried out routine inspections, upheld stringent hygiene practices in the kitchen area.
- Managed cash register, ensured accurate transactions.
- Conducted inventory checks for proper stock management.
- Fostered a friendly work environment, boosted team morale and productivity.
- Coordinated schedules for optimum staffing levels during peak hours.
- Assisted in marketing efforts for increased brand visibility within local community.
- Managed shift changes without disrupting service delivery or customer experience.
- Resolved customer complaints with prompt attention and effective solutions.
- Increased efficiency with regular equipment maintenance and cleaning tasks.
- Dealt with supplier relations to ensure timely deliveries of fresh ingredients.
- Trained new employees, improved overall performance of the team.
- Prepared fast food products, ensured quality and taste consistency.
- Maintained high cleanliness standards to meet health and safety regulations.
- Implemented promotional strategies, effectively drew customers into the restaurant during off-peak hours.
- Reconciled cash drawers and prepared bank deposits.
- Assisted staff with meal service to provide customer satisfaction.
- Assisted team in collecting and processing payments.
- Monitored waste control to protect quality measures.
- Provided directions and feedback to team to amplify improvement.
- Answered questions and resolved customer and employee complaints.
- Communicated with maintenance department to repair or replace equipment and machinery.
- Worked fast and accurately to meet customer needs and service goals
- Increased sales daily/weekly by 10%.
Customer service representative
NOVACROFT (Transport for London).
Northampton, Northamptonshire
2019.01 - 2020.09
- Managed high volume of inbound calls for quick resolution of customer issues.
- Maintained up-to-date knowledge, resulting in effective product promotion.
- Assisted customers in making informed decisions by providing detailed product information.
- Collaborated with sales team to maximise product visibility and sales.
- Participated in team meetings sharing best practices for improving service delivery.
- Used persuasive selling techniques to promote company products and services successfully.
Floor manager
Primark
Northampton, Northamptonshire
2018.01 - 2018.11
- Achieved smoother workflow with effective staff management.
- Addressed customer queries, improving overall satisfaction.
- Handled cash transactions efficiently reducing wait times at checkouts.
- Guaranteed delivery of first-class customer service, coaching team members to produce positive outcomes.
Team leader
Wilkinson
Northampton, Northamptonshire
2017.01 - 2017.12
- Increased team cohesion by implementing regular feedback sessions.
- Fostered a high-performing environment to drive productivity and quality.
- Coordinated daily tasks, ensuring smooth workflow within the team.
- Improved customer satisfaction through close collaboration with the team.
- Provided comprehensive onboarding training to reduce learning curve for new hires.
- Led project coordination, resulting in timely delivery.
Education
GCSEs -
Malcolm Arnold Academy
Northampton, NorthamptonshireCertificate of Higher Education - Business Management
Northampton College
Northampton 2015.09 - 2016.06
Skills
- Business regulatory compliance
- Communication
- Customer Focused
- B2B partnerships
- Sales planning and execution
- Strategic visioning
- Knowledge of regulatory standards
- Cash flow management
- Strategic Thinking
- Generating Revenue
References
References available upon request.
Timeline
Business owner
Goldenfry
2020.10 - 2025.06
Customer service representative
NOVACROFT (Transport for London).
2019.01 - 2020.09
Floor manager
Primark
2018.01 - 2018.11
Team leader
Wilkinson
2017.01 - 2017.12
Certificate of Higher Education - Business Management
Northampton College
2015.09 - 2016.06
GCSEs -
Malcolm Arnold Academy