Madison Coles
Melksham,Wiltshire
Summary
Friendly and resourceful Customer Service Assistant with a desire for resolving issues quickly and keeping customers happy. Always focused on creating positive experiences, leading to high customer satisfaction and repeat business. Known for clear communication and proactive approach in busy environments.
Overview
4
4
years of professional experience
Work history
Customer service assistant
Southern Co-Op
Bradford-on-Avon, Wiltshire
06.2025 - Current
- Provided exceptional levels of customer service consistently; creating loyal customers .
- Prioritised tasks during busy periods for maximised productivity .
- Monitored inventory levels regularly, preventing potential stock-outs or overstocks.
- Managed time efficiently during peak hours to limit customer waiting periods.
- Organised stock shelves neatly to improve the overall appearance of the shop floor.
Customer Services Assistant
B&M
Trowbridge, Wiltshire
03.2021 - 09.2022
- Managed time efficiently during peak hours to limit customer waiting periods.
- Organised stock shelves neatly to improve the overall appearance of the shop floor.
- Communicated effectively with colleagues to ensure seamless service delivery.
- Assisted customers with product inquiries for enhanced shopping experience.
- Handled cash transactions accurately, maintaining financial integrity of the till.
Education
BA (Hons) Musical Theatre and Dance - Performing Arts
Performers University
Birminghan05.2025
BTEC Level 3 Exrended Diploma In Performing Arts - Performing Arts (Dance)
Bath Dance College
Radstock06.2022
GCSEs -
Melksham Oak Community School
Melksham06.2020
Skills
Customer Service Skills
Team Player
Proactive approach
Resilience
Great time management
Adaptable to change
Communication
Timeline
Customer service assistant
Southern Co-Op
06.2025 - Current
Customer Services Assistant
B&M
03.2021 - 09.2022
BA (Hons) Musical Theatre and Dance - Performing Arts
Performers University
BTEC Level 3 Exrended Diploma In Performing Arts - Performing Arts (Dance)
Bath Dance College
GCSEs -
Melksham Oak Community School
Similar Profiles
Samuel BennettSamuel Bennett
Customer service assistant at Southern Co-OpCustomer service assistant at Southern Co-Op
Arwen RowdonArwen Rowdon
Retail Assistant at Southern Co-opRetail Assistant at Southern Co-op
Dylan SmithDylan Smith
CSA to Duty manager at Southern Co-OpCSA to Duty manager at Southern Co-Op
Ellie-mai KingEllie-mai King
Emergency call handler at Wiltshire PoliceEmergency call handler at Wiltshire Police
Jack WelchJack Welch
Assistant - Temp Position at Whitehall Garden CenterAssistant - Temp Position at Whitehall Garden Center