Mwai Kalombola
Manchester
Summary
Detail-oriented professional with a strong foundation in active listening, communication, and interpersonal skills. Proficient in customer service and problem-solving, complemented by advanced computer skills and effective time management. Demonstrates leadership and management capabilities, fostering collaborative environments to achieve organisational goals. Committed to leveraging expertise to drive operational excellence and deliver exceptional results.
Overview
15
15
years of professional experience
20234
20234
years of post-secondary education
Work History
Night porter
Voco Hotel (Kew Green)
Manchester
01.2025 - Current
- Sorted mail and delivered it to relevant rooms, aiding communication between guests and external contacts.
- Handled keys securely; helped maintain orderliness in all processes.
- Kept records of all actions performed during shift, increasing transparency and accountability among staff members.
- Monitored CCTV regularly for maintaining security in the premises.
- Assisted guests with luggage, enhancing their stay experience.
- Responded promptly to guest queries for improved customer relations.
- Facilitated room service orders timely; enhanced guest satisfaction levels.
- Handled late-night check-ins and check-outs efficiently, providing seamless service.
- Performed minor maintenance tasks, ensuring smooth hotel operations.
- Managed early morning breakfast setup, improving dining room efficiency.
- Coordinated with day staff about any incidents or issues noted whilst on duty.
- Solved minor disputes amongst guests peacefully, fostering a harmonious environment.
- Dealt with emergencies calmly which resulted in minimal disruption in services.
- Provided excellent customer service for overall guest satisfaction.
- Maintained cleanliness of common areas to improve hotel standards.
Property manager (Personal Business)
BJ Property Maintenance Northwest LTD
Manchester
11.2018 - Current
- Increased tenant satisfaction by addressing and resolving complaints promptly.
- Carried out property inspections for maintaining a high standard of cleanliness and repair.
- Ensured compliance with housing laws and safety regulations, protecting both landlord and tenant rights.
- Negotiated lease contracts to secure favourable terms for property owners.
- Coordinated repair work, minimising disruption to tenants.
- Maintained strong relationships with vendors through regular communication, resulting in prompt service delivery.
- Oversaw rent collection to ensure consistent cash flow for property owners.
- Managed tenant move-ins and move-outs efficiently, reducing property vacancy periods.
- Managed customer relationships to achieve high satisfaction rate.
- Oversaw property maintenance, working with various tradesmen to complete repairs.
Cleaning manager (Personal Business)
BJ Cleaning
Manchester
10.2018 - Current
- Maintained a clean, safe environment by supervising daily cleaning tasks.
- Ensured highest hygiene standards for client satisfaction.
- Managed the timely completion of tasks to maintain cleanliness and orderliness.
- Took charge of stock supplies, ensuring availability when needed.
- Coordinated with other staff members for streamlined operations.
- Implemented effective cleaning strategies, achieving optimal results.
- Provided training on sanitation practices to new cleaners.
- Led team meetings to discuss improvements in cleaning methods.
- Resolved client issues relating to cleanliness with positive outcome.
Night porter (Part-Time. (FRI-SAT) Only
Cottons Hotel and Spa
Knutsford, Cheshire East
12.2023 - 01.2025
- Ensured security by patrolling premises throughout the night.
- Provided excellent customer service for overall guest satisfaction.
- Maintained cleanliness of common areas to improve hotel standards.
- Assisted guests with luggage, enhancing their stay experience.
- Performed minor maintenance tasks, ensuring smooth hotel operations.
- Responded promptly to guest queries for improved customer relations.
- Handled late-night check-ins and check-outs efficiently, providing seamless service.
- Coordinated with day staff about any incidents or issues noted whilst on duty.
- Monitored CCTV regularly for maintaining security in the premises.
- Conducted regular rounds of the property to ensure safety and security of guests and staff members alike.
- Checked fire alarms periodically with utmost vigilance for ensured safety measures within the hotel setting.
- Maintained company image, verifying staff uniform and personal appearance were clean and professional.
Bar and kitchen Supervisor
Oakwood Pub
Alderley Edge, Cheshire East
07.2023 - 12.2023
- Utilised efficient communication skills for resolving staff conflicts amicably-promoting a harmonious working atmosphere.
- Created effective rota schedules, ensuring adequate staffing at all times.
- Collaborated closely with chefs on menu creation, resulting in interesting seasonal offerings that boosted custom.
- Supported teams in delivering top-notch service under pressure situations-contributing towards positive guest experience.
Cleaning supervisor
IP Cleaning
Coventry
07.2015 - 09.2018
- Provided training for new staff members to ensure quality service delivery.
- Supervised team members, enhancing overall productivity and effectiveness.
- Developed rosters and assigned duties to maximise staff utilisation.
- Conducted performance evaluations, fostering continuous improvement in cleaning services.
- Liaised with management on supply needs for uninterrupted operation of the cleaning unit.
- Upheld company reputation by effectively handling customer complaints and queries related to cleanliness issues.
Bar Staff
Greyhound Dogs
Gorton, Manchester
03.2014 - 12.2015
- Ensured customer satisfaction by providing excellent service.
- Managed bar inventory for efficient operation.
- Increased footfall with engaging promotional strategies.
- Served customers to foster a friendly atmosphere.
- Cleaned and sanitised bar area, maintaining high standards of hygiene.
- Made cocktails for customer enjoyment.
- Handled cash transactions to ensure accurate accounting.
Store Supervisor
Domino's Pizza
Denton, Tameside
02.2010 - 12.2013
- Developed a team-oriented environment by implementing effective leadership strategies.
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
- Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
- Streamlined operations to maximise efficiency and minimise waste.
- Managed staff rosters, ensuring adequate coverage during peak times.
- Led training sessions for new employees, equipping them with necessary skills and knowledge.
- Maintained an organised stock room for easy accessibility of goods.
- Handled cash transactions accurately, minimising financial discrepancies at the till.
Education
Bachelor of Laws - Criminal Law
University of Hertfordshire
06/2006 - 05.2009
Certificate in Plumbing - Introduction to Plumbing
Community Campus
Certificate in Painting and Decorating - Painting and Decorating
Community Campus
Certificate in Mental Health Awareness - Mental Health
Community Campus
Certificate in Food Hygiene - Food Hygiene
Community Campus
Certificate in First Aid - First Aid
Community Campus
Certificate in Money Management - Money Management
Community campus
Career in Construction - Building your path: a career in construction
Community Campus
Certificate in Health and Safety in Construction - Health and Safety in Construction
Community Campus
Certificate in Health and Safety - Health and Safety
Community Campus
Skills
- Active listening
- Communication
- Computer skills
- Customer service
- Interpersonal skills
- Leadership
- Management skills
- Problem-solving
- Time management
Custom
Personal Information
Timeline
Night porter
Voco Hotel (Kew Green)
01.2025 - Current
Night porter (Part-Time. (FRI-SAT) Only
Cottons Hotel and Spa
12.2023 - 01.2025
Bar and kitchen Supervisor
Oakwood Pub
07.2023 - 12.2023
Property manager (Personal Business)
BJ Property Maintenance Northwest LTD
11.2018 - Current
Cleaning manager (Personal Business)
BJ Cleaning
10.2018 - Current
Cleaning supervisor
IP Cleaning
07.2015 - 09.2018
Bar Staff
Greyhound Dogs
03.2014 - 12.2015
Store Supervisor
Domino's Pizza
02.2010 - 12.2013
Bachelor of Laws - Criminal Law
University of Hertfordshire
06/2006 - 05.2009
Certificate in Plumbing - Introduction to Plumbing
Community Campus
Certificate in Painting and Decorating - Painting and Decorating
Community Campus
Certificate in Mental Health Awareness - Mental Health
Community Campus
Certificate in Food Hygiene - Food Hygiene
Community Campus
Certificate in First Aid - First Aid
Community Campus
Certificate in Money Management - Money Management
Community campus
Career in Construction - Building your path: a career in construction
Community Campus
Certificate in Health and Safety in Construction - Health and Safety in Construction
Community Campus
Certificate in Health and Safety - Health and Safety
Community Campus
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