Cillian Broadbery
IT Operations Specialist
Summary
Certified CompTIA IT Operations Specialist currently studying for Security+ and Certified Ethical Hacker certifications. Has extensive customer service experience and IT Operations expertise, long-term goal is to become a Cyber Security Analyst, whilst currently seeking an opportunity in entry-level IT Support.
Overview
3
3
years of professional experience
2
2
Certifications
Work History
Night Porter
Eviston House Hotel
01.2023 - 06.2023
- Utilized communication skills to effectively interact with clients and address their needs, showcasing strong customer service abilities.
- Monitored and maintained security systems, demonstrating attentiveness to detail and a commitment to safety protocols.
- Collaborated with team members to optimize workflow efficiency and ensure seamless transitions between shifts, showcasing strong teamwork and interpersonal skills.
Bartender
Total Solutions
01.2022 - 06.2023
- Utilized problem-solving skills to troubleshoot issues with drink orders and resolve any discrepancies, showcasing adaptability and quick thinking in high-pressure situations.
- Managed inventory and stock levels to ensure smooth operations and prevent disruptions, demonstrating organizational skills and attention to detail.
- Operated and maintained POS systems and digital ordering platforms to facilitate efficient transactions, highlighting proficiency in technology usage and software management.
Event Security Guard
Tekken
03.2020 - 06.2022
- Employed keen observation skills and attention to detail to maintain a safe and secure environment during events, demonstrating a commitment to enforcing safety protocols.
- Responded promptly and decisively to security incidents, demonstrating problem-solving abilities and quick decision-making skills.
Education
- IT Support Technician
04.2001 -
I shadowed under an Electronics Repair Technician for one month, learning how to troubleshoot and fix a variety of hardware and software problems, including but not limited to:
- Failing batteries
- Broken touchscreens / digitizers
- Damaged charging ports
- Performance / overheating issues
- Network issues
Skills
Certification
CompTIA Network+
References
Available for references on request.
Timeline
CompTIA Network+
05-2024
CompTIA A+
01-2024
Night Porter - Eviston House Hotel
01.2023 - 06.2023
Bartender - Total Solutions
01.2022 - 06.2023
Event Security Guard - Tekken
03.2020 - 06.2022
Mobifix - , IT Support Technician
04.2001 -