MUZAMMIL MUSTAFA
Slough,West Berkshire
Summary
Business Lecturer with extensive experience facilitating learning and conducting assessments in new and innovative ways. Provides first-class academic guidance and support, encouraging academic research projects that contribute to the field of business.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Housing officer
OPTISOLUTIONS LIMITED
Stevenage, Hertfordshire
08.2023 - Current
- Advised and assisted tenants with housing matters and queries.
- Minimised conflict when handling complaints and communications in stressful situations.
- Developed productive relationships with customers by delivering professional and courteous service.
- Conducted periodic visits, reporting issues and incidents in line with procedure.
- Established working relationships with other service providers, boards and funding bodies to discuss solutions to tackle industry problems.
- Optimised daily operations, making amendments to keep up with changing priorities.
- Upheld stringent policies, procedures to maintain consistent workplace standards.
- Created and monitored strategic KPIs, analysing data to fuel changes to promote organisational progress.
Security team leader
SUPREME GUARDING SERVICES LIMITED
Exeter, Devon
08.2022 - 08.2023
- Collaborated with security teams and emergency services to resolve urgent situations.
- Handled day-to-day and emergency incidents with a calm, professional demeanour, enabling positive outcomes.
- Provided friendly, courteous and efficient front-desk assistance, earning consistently positive customer feedback.
- Prepared regular written logs and incident reports at close of each shift for management team.
- Completed one-year Home Office Afghan Refugee Program for Devon Council.
Business analyst
Zain Enterprises
Faisalabad, Punjab
12.2016 - 05.2021
- Analysed business processes, systems and data to identify opportunities for enhancement and efficiency.
- Applied strong analytical skills to translate business requirements into effective technical solutions.
- Documented process flows and implemented requirements for functional improvements.
- Worked closely with stakeholders to define key performance indicators (KPIs) and establish metrics for processes and projects.
- Collaborated with cross-functional teams to implement operational improvements and business strategies.
- Drafted procedure manuals, work definitions and standard operating procedures by job title or work area.
- Identified areas for improvement, devising and implementing cost-effective solutions to improve results.
- Unified efforts from multiple departments towards business developments.
- Follow ups on Government general supplies.
Visiting lecturer
GOVERNMENT COLLEGE UNIVERSITY FAISALABAD
FAISALABAD, PUNJAB
01.2019 - 06.2019
- Monitored emerging trends and technologies in subject field to innovate teaching and learning practices.
- Directed high level research by collaborating with post graduate students and colleagues.
- Designed exams, assessments and course content, including lecture material and writing assignments.
- Engaged, motivated and inspired students to develop thirst for knowledge.
- Encouraged students to develop skills in reflection, critical thinking and analysis.
- Helped students explore concepts through challenging assignments and stimulating class discussions.
Education
Master of Science - Digital Marketing
06.2021 - 07.2022
- Dissertation in focus on identifying the influence of social media marketing tools on the market share.
- Conceptual framework established for the UK event management companies to evaluate that if they fail to utilise the social media marketing tools effectively, then they shall not be able to generate suitable market share as a desired benefits.
- Course of study in digital analytics, marketing strategies, brand Reputation & online customer experiences.
- Focus on digital marketing strategies.
Master of Science - Human Resource Management
09.2016 - 09.2018
- Dissertation in "the effect of organizational cronyism and perception of organizational politics on in-role and extra-role behaviour: sequential mediation of psychological contract breach and organizational cynicism."
- Coursework in ( Strategic human recourse management, Compensation and reward management, and advances in HR development and management.)
Bachelor of Business Administration - Marketing and Finance
09.2012 - 08.2016
- Dissertation in business idea; Estilo Event Planners.
- Course of study in Marketing and Finance.
- Honours Degree
Skills
- Customer assistance
- Effective customer communication
- Client Interactions
- Community Organisation
- Social Research
- Data analysis
- Time management
- Research and analysis
- Literature analysis
- Proofreading and editing
- Programme development and management
- Public relations
- Social media marketing
- Active listening
- Strategic planning
- MS Office proficiency
Affiliations
- Traveling
- Financial news and marketing trends
- Community service.
- Volunteering
- Wellness practices
- Social causes
Accomplishments
Project Management (Revamping of Government School).
Technical Management ( Daira'14).
Business Conference (Bizcon'13).
Languages
English
Upper intermediate
Certification
Modern Slavery
Unconscious Bias for Employee
Equality, Diversity & Inclusion
FGM Awareness and Prevention
Health and Safety Essentials
References
References available upon request.
Timeline
Housing officer - OPTISOLUTIONS LIMITED
08.2023 - Current
Security team leader - SUPREME GUARDING SERVICES LIMITED
08.2022 - 08.2023
University of Bedfordshire - Master of Science, Digital Marketing
06.2021 - 07.2022
Visiting lecturer - GOVERNMENT COLLEGE UNIVERSITY FAISALABAD
01.2019 - 06.2019
Business analyst - Zain Enterprises
12.2016 - 05.2021
Government College University Faisalabad - Master of Science, Human Resource Management
09.2016 - 09.2018
National University of Computer and Emerging Sci. - Bachelor of Business Administration, Marketing and Finance
09.2012 - 08.2016
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