NORTHGATE
Hi, I’m
AFOLABI SAULABIU
London
The man who does not read has no advantage over the man who cannot read
Mark Twain
Summary
I am a dedicated individual with over 5 years of experience in Customer Service roles, I am a highly motivated and empathetic customer satisfaction oriented individual with background implementing and contributing to safeguarding policies to guide best practices. Possesses deep understanding of challenges, experiences and motivations of service users and drives cooperation at inter-professional level to pursue continuous progress. Communicates well to collaborate with cross-funtional teams and achieve organizational objectives. . Demonstrated history of meeting company goals and promoting best practices. Thrives under pressure and adapts to challenges with ingenuity and resilience.
Overview
9
years of professional experience
12
years of post-secondary education
1
Certification
1
Language
Work History
London Borough of Lambeth - Lambeth Council
Housing Officer
04.2023 - 07.2024
Job overview
- Managed tenant's relationships to achieve high satisfaction rate
- Inspected void properties before and after tenancies, and appropriately handling rent payments
- Schedule and conduct property viewings with prospective tenants
- Facilitating the process of signing new tenancy contracts after property repairs
- Tenancy Management and Estate inspections
- Communicated Tenancy Agreement terms and conditions to prospective tenants
- Collaborated with surveyors and contractors to monitor property repair progress
- Obtain and record accurate Tenant details and financial records
- Worked with income recovery team to resolve breaches of tenancies in line with established procedure
- Managed multiple void properties and achieving a good turnaround time
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns
- Adhered strictly to policies and procedures for continued company compliance
- Listened actively to customer concerns, confusions and needs for excellent communication.
IFO COLLEGE OF MANAGEMENT AND TECHNOLOGYKM 50 Lagos-Abeokuta Express way, Techno , Ifo Ogun State, Nigeria
Facility/Property Administrator
05.2015 - 02.2023
Job overview
- Overseeing the day-to-day operations of properties owned or managed by the organization
- Managing leases and rental agreements
- Collection of rents and enforcing late payment policies
- Maintaining accurate records and financial documents
- Maintained and regularly updated tenant contact information including emergency tenant contact lists and details.
- Performed rental inspections on weekly basis to review state of properties.
- Secured contractors to perform preventative maintenance works and repairs, ensuring permits were signed and stored correctly.
- Generated purchase orders for maintenance contracts, site repairs and related consumables and materials.
- Answered emergency enquiries, booking relevant contractors and recording incidents following best practice.
- Resolved maintenance issues in line with relevant procedures.
- Inspected properties regularly to verify good cleanliness standards and maintenance.
- Held keys for various properties and remained on call to attend emergency situations.
- Dealt with letting issues and sought mutually-beneficial solutions for positive client and tenant satisfaction.
- Managed customer relationships to achieve high satisfaction rate.
- Inspected rental properties before and after tenancies, appropriately handling bond payments.
- Identified and planned new real estate projects and new building construction in partnership with developers.
Education
OLABISI ONABANJO UNIVERSITY Ogun State, Nigeria
Bachelor of Science from Business Administration
01.2002 - 07.2007
ANGUS MEMORIAL HIGH SCHOOLLagos, Nigeria
Secondary School Leaving Certificate from Commerce
03.1994 - 06.2000
Skills
Excellent IT skills and comprehensive knowledgeTime Management
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support Proficient in customer service best practices and related options
Handled customer complaints, providing appropriate solutions to guarantee positive outcomes
Managed high-volume customer queries simultaneously through effective multitasking
Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns
Software
NEC INFO@WORK
MS OFFICE SUITE
DOCUSIGN
TRELLO
Certification
CCNA
Work Preference
Work Type
Full TimeContract WorkAvailability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Socio-Cultural Heritages
Timeline
Housing Officer
London Borough of Lambeth - Lambeth Council
04.2023 - 07.2024
Facility/Property Administrator
IFO COLLEGE OF MANAGEMENT AND TECHNOLOGY
05.2015 - 02.2023
CCNA
05-2014
OLABISI ONABANJO UNIVERSITY
Bachelor of Science from Business Administration
01.2002 - 07.2007
ANGUS MEMORIAL HIGH SCHOOL
Secondary School Leaving Certificate from Commerce
03.1994 - 06.2000