Muthumaheswaran Muruganantham

Working as a customer support representative for SSE Energy's Home Moves division

• Assisted 1000+ customers by opening or closing accounts through telephone and Whatsapp.
• Effectively scheduled appointments for customers, depending on situation.
• Recommended products to customers by thoroughly explaining details.
• Successfully determined the root cause of the problem, clarified it to the customer and resolved their complaints.
• Achieved high levels of customer satisfaction by diagnosing and resolving problems without resorting to escalated support.
• Maintained high standards of customer service by following up with customers about resolved issues.
• Effectively collaborated with the team to achieve the team targets and individual targets.

• Successfully picked 300+ orders daily as per list by driving LLOP
• Located and picked merchandise to fulfill daily customer orders
• Supported production needs by performing routine tasks using standard procedures and equipment
• Unloaded incoming products and moved boxes to staging areas, sorted items and transported to final storage locations.
• Took on additional shifts during peak work periods to keep projects on schedule.

• Worked in production line fitting receivers into 1000+ windows and learning other roles
• Supported production needs by performing routine tasks using standard procedures and equipment.
• Volunteered for additional assignments during peak work periods to keep tasks on schedule.
• Used equipment properly to avoid workplace hazards or injuries.
• Loaded supplies into machines by hand or by hoist.
• Inspected final products for defects and flaws using proper QA procedures.

• Organised and managed over 10 various events around campus.
• Represented Coventry university on Various events such as open days and experience days in a variety of roles.
• Successfully provided support, both via telephone and face to face for students.
• Successfully provided clerical and administrative support to the Marketing Department.
• Successfully conducted tours of the Coventry City Campus for new students and visitors.

• Worked as mechanical design engineer to understand technical design and resolve manufacturing problems while dealing with range of leading industry clients
• Successfully took full responsibility of project from initial inquiry to its execution for both design and management
• Gained a strong understanding of all relevant standards, Codes of Practice, and Health & Safety Legislation
• Liaised with client to define and document design requirements
• Successfully checked design compliance with attention to details for product specifications and standards requirements
• Successfully Implemented engineering design development through analysis and simulation of 2D and 3D models
• Successfully made sure that project compiles with customer's requirements at every stage of the project
• Gained a good understanding of manufacturing processes such as CNC milling, sheet metal cutting, assembly of basic electrical circuits
• Successfully worked on creating designs, drawings, and schedules within the discipline
• Performed purchasing of parts in compliance with the project's technical, financial, and scheduling needs
• Acquired knowledge of how to utilize design tools, such as AutoCAD, CATIA, Solidworks and ANSYS.

Passed with merit

• Key modules: Vehicle Aerodynamics, Advanced Propulsion systems, Vehicle Dynamics, Design Principles and Practice, Engineering Simulation and Analysis.
• Final Year Project: Aerodynamics of Novel Vertical Axis Wind Turbines. Successfully Conducted a numerical investigation of the aerodynamics performance of the vertical axis wind turbines. The CFD model of the VAWT was designed and analysed by using Ansys by varying three parameters: Wind velocity, turbine speed and no.of.blades

Passed with First Class

• Key modules: Engineering Mechanics, Design of Machine Elements, Dynamics of Machines, Design of Transmission systems, Finite Element Analysis.
• Final Year Project: Study on mechanical behaviour of e-glass fibre reinforced with polyaromatic hydrocarbons composites. Successfully improved the mechanical characteristic of e-glass fibre by adding polyaromatic hydrocarbons composites.