Niren Mehta
Crawley,West Berkshire
Summary
Dedicated professional with a strong foundation in work ethic, initiative, and responsibility. Demonstrates exceptional self-motivation and autonomy, complemented by outstanding interpersonal skills and effective written and oral communication. Proficient in logical reasoning and decision-making, with proven organisational skills and planning abilities. Meticulous attention to detail ensures high-quality outcomes in team collaboration and customer service. Goal-oriented with excellent time management and workload management capabilities. ICT proficiency and administrative capabilities enhance operational efficiency, supported by strong numeracy skills. Committed to leveraging these competencies towards achieving career advancement in a dynamic environment.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work history
Customer services advisor
Wincanton - Thales Communications
Crawley, West Sussex
12.2023 - Current
- Served as primary contact for Thales clients, ensuring timely communication on orders and deliveries.
- Coordinated with warehouse and transport teams to optimise logistics operations and meet SLAs.
- Monitored customer queries through CRM systems, resolving issues promptly and escalating as needed.
- Generated daily and weekly reports on service performance, identifying trends and recommending improvements.
- Supported continuous improvement initiatives aligned with Wincanton’s operational excellence commitment.
- Implemented feedback from customer surveys to enhance service quality.
- Troubleshot product issues for swift and accurate resolution.
Multi Task Operative - Picking
Wincanton – Thales Communications
Crawley, West Sussex
08.2022 - 12.2023
- Provided administrative support to project managers within a communications equipment company.
- Managed order processing from receipt through to post-delivery inquiries.
- Ensured timely despatch of goods by coordinating with warehouse and production teams.
- Advised clients on pricing, availability, and returns via telephone communication.
- Executed general store tasks, including sales order picking and despatch, maintaining accuracy in paperwork.
- Received and booked items, coordinating with drivers and customers for efficient logistics.
- Assisted customers at the counter with stock requests, ensuring accurate computer record maintenance.
- Performed weekly internal audits to monitor key performance indicators (KPI).
Customer Advisor
Boots
Gatwick Airport
07.2014 - 08.2022
- Answering and solving customer queries in person.
- Stock Maintenance and sorting out stock discrepancies.
- Claiming damaged and out of date products.
- Meeting regular deadlines.
- Till Check Out.
- Replenishing Products.
- Communication with customers.
- Working in operations and admin teams.
- Keeping up to date with CPD and training opportunities.
Education
BSc - Biotechnology
Christ College
INDIA 07.2003 - 03.2006
GDS fares and ticketing course - Aviation
AMADEUS SOFTWARE
INDIA 12.2012 - 12.2013
Level L3 Team Leader/Supervisor Apprenticeship - Business Administration
The Institute for Apprenticeships
UNITED KINGDOM 12.2023 - 02.2025
Skills
- Work ethic
- Initiative
- Responsibility
- Self-motivation
- Autonomy
- Interpersonal skills
- Written communication
- Oral communication
- Logical reasoning
- Decision-making
- Organizational skills
- Planning abilities
- Attention to detail
- Team collaboration
- Customer service expertise
- Goal orientation
- Time management
- Workload management
- ICT proficiency
- Administrative capabilities
- Numeracy skills
Custom
- International English Language Testing System (IELTS), 2013
- Trinity College London Graded Examination in Spoken English (GESE), 2019
- The Institute of Customer Service – HUG Customer Service Program, 2021
- Highfield Functional Skill Qualification in Mathematics – Level 2
- Highfield Functional Skill Qualification in English – Level 2
- Radiation Protection Supervisor
Timeline
Customer services advisor
Wincanton - Thales Communications
12.2023 - Current
Level L3 Team Leader/Supervisor Apprenticeship - Business Administration
The Institute for Apprenticeships
12.2023 - 02.2025
Multi Task Operative - Picking
Wincanton – Thales Communications
08.2022 - 12.2023
Customer Advisor
Boots
07.2014 - 08.2022
GDS fares and ticketing course - Aviation
AMADEUS SOFTWARE
12.2012 - 12.2013
BSc - Biotechnology
Christ College
07.2003 - 03.2006
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