ISAIAH GODDAY
Desford,Leicestershire
Summary
Highly skilled professional with expertise in customer relationship management, regulatory compliance, and problem-solving. Demonstrates exceptional English oral and written communication abilities, coupled with critical thinking and analytical evaluation to drive effective decision-making. Adept at managing human resources and time efficiently, showcasing resilience in high-pressure situations while maintaining attention to detail and adaptability. Committed to leadership development and continuous learning, with a focus on achieving organisational goals through strategic planning and execution.
Overview
6
6
years of professional experience
11
11
years of post-secondary education
Work History
Customer service advisor
Teleperformance
Desford, Leicestershire
01.2023 - Current
- Handled high volume of calls daily for faster issue resolution.
- Built rapport with customers through empathetic handling of concerns.
- Guided customers through navigating a complex process with patience and clarity.
- Resolved pressing customer issues, ensured repeat business.
- Provided detailed information about products and services to potential customers.
- Participated in conflict resolution sessions for better team cooperation.
- Responded to difficult situations calmly, gained trust of aggrieved customers.
- Managed complex customer issues to successful resolution.
- Improved customer satisfaction by promptly addressing queries and complaints.
Team Leader/Customer Resolution Manager
Genesis Delux Cinema
Delta State, Nigeria
01.2019 - 11.2023
- Coordinated daily tasks, ensuring smooth workflow within the team.
- Led project coordination, resulting in timely delivery.
- Fostered a high-performing environment to drive productivity and quality.
- Handled employee grievances professionally, minimising potential workplace disputes.
- Negotiated successful outcomes in challenging scenarios, demonstrating strong problem-solving skills.
- Reduced staff turnover with an effective motivation strategy.
- Implemented new working methods which improved overall efficiency of the team operations.
- Developed strategies for improved performance level across the team.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Delegated tasks to make best use of individuals' skills.
- Reported on team performance to higher leadership, proactively offering action for areas of improvement.
- Trained staff to resolve complaints appropriately to maintain customer satisfaction.
- Mediated team decision-making and problem-solving for peaceful resolutions and decision-making.
- Led team of 30 team members to achieve KPI targets and successfully complete assigned projects.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Led and managed administrative staff to maintain smooth daily operations.
- Handled negotiations with outside vendors and service agencies to meet group needs.
Education
Bachelor of Science - Sociology
Ahmadu Bello University
Zaria, Nigeria 08.2010 - 03.2015
West African Senior School Certificate Examination -
Studentv Foundation Career College
Benin, Edo State 06.2000 - 06.2006
Skills
- Excellent English oral and written skills
- Customer relationship management
- Efficient time management
- Resilience in high-pressure situations
- Regulatory compliance knowledge
- Problem solving skills
- Human and time management
- Attention to details, adaptability, leadership and a quick learner
- Critical and logical thinking
- Analytical evaluation
Languages
English
References
References available upon request.
Timeline
Customer service advisor
Teleperformance
01.2023 - Current
Team Leader/Customer Resolution Manager
Genesis Delux Cinema
01.2019 - 11.2023
Bachelor of Science - Sociology
Ahmadu Bello University
08.2010 - 03.2015
West African Senior School Certificate Examination -
Studentv Foundation Career College
06.2000 - 06.2006
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