Summary
Overview
Work history
Education
Skills
Languages
Timeline
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mutale mpundu

Aberdeen,United Kingdom

Summary

A highly organised and calm professional, skilled in problem-solving and leadership, with a proven ability to remain composed under pressure. Demonstrates confidence in public speaking and possesses multilingual capabilities, including proficiency in various African languages as well as some French and Arabic. Committed to task completion and driven by a goal-oriented approach, aiming to leverage these competencies towards achieving impactful results in future endeavours.

Overview

11
11
years of professional experience
5
5
years of post-secondary education

Work history

Night porter

ellenborough park hotel
Cheltenham, Gloucestershire
02.2021 - 01.2023
  • Prepared conference rooms before meetings for smooth business proceedings.
  • Ensured security by patrolling premises throughout the night.
  • Maintained cleanliness of common areas to improve hotel standards.
  • Responded promptly to guest queries for improved customer relations.
  • Assisted guests with luggage, enhancing their stay experience.
  • Carried out day-to-day duties accurately and efficiently.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Handled high volumes of transactions during holiday seasons efficiently.
  • Coordinated with team members for smooth shift transitions.
  • Processed payments swiftly for improved customer experience.

pick and packing

Wincanton PLC
Gloucester, Gloucestershire
01.2014 - 05.2016
  • Carried out day-to-day duties accurately and efficiently.
  • Successfully delivered on tasks within tight deadlines.
  • Assisted in unloading deliveries, effectively expediting the packing process.
  • Accomplished faster order turnover by swiftly processing incoming stock deliveries.
  • Improved order fulfilment by accurately packaging products for delivery.
  • Streamlined warehouse operations through meticulous sorting of merchandise before packing.
  • Cleaned and tidied work areas to meet inspection requirements.
  • Wrapped and moved pallets and stock, adhering to safety regulations for continued best practice.
  • Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.

Team member

Macdonalds
Gloucester, Gloucestershire
03.2012 - 01.2014
  • Upheld health and safety regulations whilst serving food and beverages.
  • Followed food safety regulations rigorously whilst preparing and serving food items.
  • Provided excellent customer service by promptly taking orders and serving food.
  • Maintained high standards of food safety, reducing risk of contamination.
  • Carried out day-to-day duties accurately and efficiently.
  • Demonstrated safe food handling standards at all times.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.

Education

A-Levels -

Prince Rupert secondary school
prince rupert canada
09.2008 - 06.2011

A-Levels -

St Peters RC
Gloucester, Gloucestershire
09.2011 - 09.2013

Skills

  • Calm under pressure
  • Problem solver
  • Confident speaker
  • Calm collective
  • Good leader
  • Multilingual- can speak various African langueges including a little bit of french and arabic
  • Like to finish my tasks
  • Very organised

Languages

French
Advanced
Arabic
Advanced

Timeline

Night porter

ellenborough park hotel
02.2021 - 01.2023

pick and packing

Wincanton PLC
01.2014 - 05.2016

Team member

Macdonalds
03.2012 - 01.2014

A-Levels -

St Peters RC
09.2011 - 09.2013

A-Levels -

Prince Rupert secondary school
09.2008 - 06.2011

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mutale mpundu