LATEEF OLAITAN OLAOTI
London,United Kingdom
Summary
Pleasant hospitality professional with a knack for providing exceptional services to guests. Offers dynamic communication and marketing skills. Looking to be a top-performing staff for a hotel chain. Hardworking with extensive experience in hospitality environments. Multitasks well to provide smooth, organised front-of-house services. Confident and enthusiastic to maintain positive, welcoming hotel environments. Enthusiastic with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service.
Overview
15
15
years of professional experience
Work History
Night porter
Stifford Hall Hotel Thurrock
Grays, Grays
12.2023 - 01.2025
- Maintained safety and security at night, reporting suspicious persons, activities and hazardous conditions to supervisor.
- Greeted and checked-in guests promptly and professionally.
- Issued guest room keys with advice on location and access.
- Managed incoming calls effectively using switchboard systems.
- Processed and provided clear, accurate receipts for guest payments.
- Handled safe, secure storage and care of patients' property, confirming appropriate items were correctly and accurately returned.
- Suggested restaurants tailored to guest preferences.
- Recommended hotel services to upsell dining, bar and spa experiences.
- Reported clinical and no-clinical incidents and accidents to line manager.
- Coordinated housekeeping staff to prepare rooms for guest arrivals.
- Ran delivery and acceptance service for clean and dirty linen, aiding smooth-running laundry provisions.
- Actioned special requests to elevate guest stays.
Night concierge
Melia white house hotel
London, City of London
03.2020 - 12.2022
- Greeted and checked-in guests promptly and professionally.
- Kept reservations systems up-to-date for clear availability management.
- Upsold activities from tourism partners to boost revenue.
- Inspected presentation of rooms and laundry items.
- Posted new charges to customers' rooms and compiled itemised statements.
- Organised guest transport to support smooth airport transfers.
- Managed incoming calls effectively using switchboard systems.
- Processed and provided clear, accurate receipts for guest payments.
- Instructed maintenance staff to service rooms with known issues.
Concierge
The Westminster London
London, City of London
09.2017 - 03.2020
- Greeted and checked-in guests promptly and professionally.
- Managed incoming calls effectively using switchboard systems.
- Organised guest transport to support smooth airport transfers.
- Issued guest room keys with advice on location and access.
- Planned schedules to support consistent service delivery and reception coverage.
- Recommended hotel services to upsell dining, bar and spa experiences.
- Kept reservations systems up-to-date for clear availability management.
- Posted new charges to customers' rooms and compiled itemised statements.
- Instructed maintenance staff to service rooms with known issues.
- Recorded guest account activity to produce accurate bills upon departure.
Receptionist
The Mandrake hotel
London, City of London
06.2015 - 08.2017
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
- Managed high volume of incoming calls from multi-line telephone system and documented messages.
- Maintained accurate and up-to-date records for smooth handovers.
- Managed calendars, strategically scheduling appointments to maximise availability.
- Reduced waiting times through effective time and resource management.
- Screened and verified visitor IDs, maintaining security of personnel and office environment.
- Issued visitor and contractor passes and recorded visits on security system.
- Assisted with set up of ID card and access permissions following site security practices.
Hotel manager
Federal Palace Hotel and Casino
Lagos, Nigeria
02.2010 - 06.2015
- Responded to customer concerns with speed and knowledge, delivering professional, personalised service.
- Directed staff schedules and rosters, optimising workforce efficiency.
- Oversaw front desk operations and trained team to handle high volume work with professionalism and accuracy.
- Handled guest complaints to protect brand reputation.
- Handled customer complaints calmly and professionally to maintain hotel reputation.
- Forecasted occupancy demand and monitored staff availability to create balanced, cost-effective shift schedules.
- Recruited and onboarded new staff to meet performance standards.
- Coordinated strategies to protect hotel property, staff and guests.
- Led by example, embodying positive work ethic and motivating staff for peak performance.
- Coached front of house teams in delivering smooth, professional reception services.
Education
Master of Science - Project Management
University of Northampton
Northampton 06/2022 - 09/2023
GCSEs - Science
Binta International School
Lagos 06/1997 - 06/2003
Bachelor of Arts - Tourism and Hospitality management
Eastern Mediterranean University
CyprusSkills
- Calm under pressure
- Multitasking
- Conflict management
- Tact and diplomacy
- Resilient attitude
- Advanced IT literacy
- Excellent communication
- Professional appearance
- Dispute Resolution
- Credit card processing
- Guest services
- File management
- Hospitality services
- Team coordination
Timeline
Night porter
Stifford Hall Hotel Thurrock
12.2023 - 01.2025
Night concierge
Melia white house hotel
03.2020 - 12.2022
Concierge
The Westminster London
09.2017 - 03.2020
Receptionist
The Mandrake hotel
06.2015 - 08.2017
Hotel manager
Federal Palace Hotel and Casino
02.2010 - 06.2015
Master of Science - Project Management
University of Northampton
06/2022 - 09/2023
GCSEs - Science
Binta International School
06/1997 - 06/2003
Bachelor of Arts - Tourism and Hospitality management
Eastern Mediterranean University
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