Mukesh Phuyal
West Ealing,Greater London
Summary
Customer-oriented professional with an MBA and diverse experience in customer service, administration and hospitality across the UK and Nepal. Skilled in fostering customer relationships, addressing enquiries, and maintaining accurate records while delivering service in fast-paced environments. Strong communication, problem-solving, and organisational skills enhance team performance and contribute to positive customer experiences.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Kitchen Porter/ Kitchen Assistnt
Grace & Skye Catering
Herne Hill, Southwark
2025.05 - Current
- Maintained excellent hygiene and health & safety standards at all times.
- Supported food preparation by cutting, peeling, and preparing ingredients to ensure timely service.
- Collaborated with chefs and team members to maintain efficient daily kitchen operations.
- Supported the team during high-volume service periods while working efficiently under pressure.
- Provided exceptional customer service, enhancing overall dining experience in a busy kitchen environment.
- Received deliveries, checked stock and organised storage areas accurately.
- Demonstrated reliability, flexibility and a positive attitude in a fas-paced environment.
Crew Member/ Kitchen Assistant
Pawsitive Cafe
Notting Hill Gate, Royal Kensington and Chelsea
2025.02 - 2025.04
- Prepared food and beverages while maintaining company quality and food hygiene standards.
- Streamlined front-of-house and kitchen operations, contributing to efficient daily service.
- Maintained the cleanliness of the customer areas, kitchen equipment and workstations.
- Worked effectively under pressure during busy periods while maintaining accuracy and efficiency.
- Delivered friendly, professional and efficient customer service in a busy cafe environment.
- Facilitated customer orders, creating a welcoming atmosphere to enhance overall experience.
- Coordinated with colleagues to deliver exceptional service and meet daily operational objectives.
- Demonstrated reliability, flexibility and a positive attitude while adapting to changing business needs.
Product manager
DropShipping Nepal Pvt. Ltd.
Kathmandu, Bagmati Province
2022.11 - 2024.08
- Managed product listings, maintaining accurate information to support customer decision-making.
- Analysed customer feedback to recommend enhancements, resulting in improved customer satisfaction.
- Resolved customer enquiries, complaints and delivery issues promptly and professionally.
- Provided customer support via phone, email and online communication, ensuring timely resolutions.
- Worked closely with logistics and suppliers to resolve order and delivery issues.
- Built strong customer relationships by providing efficient and friendly service.
- Maintained accurate customer records and updated information using internal systems.
- Prioritised multiple tasks while maintaining a high level of accuracy and attention to detail.
Junior Sales Representative (Intern)
IME Digital Solutions Pvt. Ltd.
Kathmandu, Bagmati Province
2021.10 - 2021.12
- Assisted customers and business agents by responding to enquiries, enhancing customer satisfaction through professional support.
- Resolved routine customer queries promptly, contributing to a high standard of service and customer retention.
- Built positive relationships with agents through effective communication and follow-up.
- Maintained accurate customer information and updated records in Microsoft Excel and internal systems, ensuring data integrity for effective service delivery.
- Worked collaboratively with colleagues to ensure efficient daily operations and customer satisfaction.
- Performed administrative tasks including data entry, documentation and record management.
- Maintained confidentiality and handled customer information with accuracy and professionalism.
- Developed strong communication, problem-solving and organisational skills in fast-paced financial services environment.
Administrative assistant
Glass Etching Center Pvt. Ltd
Kathmandu, Bagmati Province
2019.08 - 2020.04
- Delivered front desk support, greeting customers warmly and ensuring a positive first impression.
- Answered telephone calls, responded to customer enquiries and scheduled appointments.
- Resolved customer queries professionally while maintaining excellent service standards.
- Coordinated meetings and facilitated effective communication with customers and colleagues to ensure clarity and collaboration.
- Managed bookkeeping, filing, and daily office operations to support organisational efficiency.
- Maintained accurate customer records, invoices and administrative documentation.
- Performed data entry, data verification and Microsoft Excel tasks with a high level of accuracy.
- Supported the office team by organising documents and ensuring efficient daily operations.
Education
Master of Business Administration - Business Administration
University of West London
City of london 2025.02 - 2026.06
Bachelor of Business Administration - Bachelor of Business Administration
Kathmandu University
Kathmandu, Nepal 2018.09 - 2022.12
Skills
- Customer service excellence
- Customer support
- Attention to detail
- Working effectively under pressure
- Time management and multitasking
- Team collaboration and interpersonal skills
- Conflict resolution skills
- Problem solving
- Verbal and written communication
- Microsoft Office (Excel, Word, PowerPoint)
- Microsoft Excel expertise
- Office administration
- Data entry accuracy
- CRM proficiency
- Confidential handling of customer information
- Customer-focused mindset
- Continuous improvement
Affiliations
- Travelling and exploring different cultures
- Strenght training and Fitness
- Playing Guitar and Singing
- Trekking
- Riding motorbike
- Continuous professional development through online learning
Accomplishments
- Participated in the Claude Littner Business Challenge at the University of West London.
- U16 Third Place- National Korfball Championship.
- 1st place in Water Rocket Competition 2014
Certification
- Excel Skills for Business: Essentials - Macquarie University
- Excel Skills for Business: Intermediate 1 - Macquarie University
- Microsoft Excel Project Management Tracker - Coursera
- Introduction to CRM with HubSpot - Coursera
- Google Ads for Beginners - Coursera
- Chatgpt Fundamentals - Santander Open Academy
- Level 2 Food & Hygiene Safety - NCAAS
Timeline
Kitchen Porter/ Kitchen Assistnt
Grace & Skye Catering
2025.05 - Current
Crew Member/ Kitchen Assistant
Pawsitive Cafe
2025.02 - 2025.04
Master of Business Administration - Business Administration
University of West London
2025.02 - 2026.06
Product manager
DropShipping Nepal Pvt. Ltd.
2022.11 - 2024.08
Junior Sales Representative (Intern)
IME Digital Solutions Pvt. Ltd.
2021.10 - 2021.12
Administrative assistant
Glass Etching Center Pvt. Ltd
2019.08 - 2020.04
Bachelor of Business Administration - Bachelor of Business Administration
Kathmandu University
2018.09 - 2022.12