Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Thejasree Dhulipalla

Feltha

Summary

Dedicated professional with a strong foundation in customer service excellence and cash management. Demonstrates rapid learning ability and expertise in food and beverage service, ensuring high-quality experiences for clients. Committed to leveraging skills to enhance operational efficiency and customer satisfaction in future roles.

Overview

2
2
years of professional experience
5
5
years of post-secondary education

Work history

All, KITCHEN PORTER, CUSTOMER SERVICES ASSISTANT

Compass Group UK & Ireland
Airport, Terminal 4
05.2024 - Current
  • Delivered exceptional service, resulting in significantly improved customer satisfaction ratings.
  • Executed efficient cashier duties to ensure seamless transaction processes.
  • Memorised complete menu to provide informed suggestions to guests.
  • Maintained high hygiene standards with appropriate sanitising products in kitchen areas.
  • Managed restaurant closing duties, encompassing cleaning and cashing up tills.
  • Provided friendly and courteous service to enhance positive guest experiences.
  • Supported head chef in planning and executing special events successfully.
  • Assisted kitchen staff with food preparation, dishwashing, and plating tasks.

Crew member

KFC
Richmond, Richmond upon Thames
10.2023 - 05.2024
  • Ensured customer satisfaction through prompt and accurate order fulfilment.
  • Managed queues effectively during rush hours to facilitate smooth customer flow.
  • Maintained strict hygiene practices while handling food, ensuring safety compliance.
  • Supported management with administrative tasks to enhance operational efficiency.
  • Promoted special offers to increase customer awareness and engagement.
  • Regularly checked guest satisfaction, addressing issues promptly.
  • Accurately processed cash transactions, maintaining precise financial records.
  • Created a welcoming atmosphere by maintaining clean and orderly spaces.

Education

Master of Science - Management with Extended Professional Practice

Coventry University of London
Liverpool
01.2022 - 04.2024

Bachelor of Commerce - Accounts and Management

Vidhya Sager Women's Collage
Tamil Nadu, India
06.2015 - 03.2018

Skills

  • Customer service excellence
  • Cash management
  • Food and beverage service
  • Quick learning
  • Patience and tolerance
  • Hosting skills
  • Beverage service expertise
  • Knife handling
  • Multitasking

Languages

English
Fluent
Telugu
Native
Tamil
Fluent

Timeline

All, KITCHEN PORTER, CUSTOMER SERVICES ASSISTANT

Compass Group UK & Ireland
05.2024 - Current

Crew member

KFC
10.2023 - 05.2024

Master of Science - Management with Extended Professional Practice

Coventry University of London
01.2022 - 04.2024

Bachelor of Commerce - Accounts and Management

Vidhya Sager Women's Collage
06.2015 - 03.2018

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Thejasree Dhulipalla