Walter Stoddart
Edinburgh
Summary
Dedicated and dependable supervisor with over 15 years of experience in hospitality, catering, customer service, and operational support. Experienced in team leadership, staff training, stock control, rota management, health and safety compliance, and delivering high standards of customer service in fast-paced environments. A proactive and adaptable professional with a strong work ethic and proven ability to lead teams while maintaining efficient daily operations.
Overview
1
1
Certification
11
11
years of post-secondary education
25
25
years of professional experience
Work history
Kitchen Porter Supervisor
Sodexo
Edinburgh
2010.06 - 2026.07
- Supervise and support the kitchen porter team in a busy catering environment.
- Manage staff rotas and daily work allocation.
- Monitor cleaning schedules and hygiene standards.
- Maintain temperature records and health and safety documentation.
- Receive, check, and store deliveries accurately.
- Support chefs with operational requirements and food service activities.
- Work across hospitality events, members' bars, cafés, and catering facilities serving staff, visitors, and MSPs.
- Successfully completed IOSH Management Training.
Hospitality Assistant / Kitchen Porter
Blue Arrow Agencies
Edinburgh
2009.06 - 2011.12
- Worked at various hospitality venues throughout Edinburgh.
- Provided customer service, bar service, silver service, and kitchen porter support.
- Assigned to the Scottish Parliament for approximately 18 months.
- Built a reputation for reliability, professionalism, and flexibility.
- Delivered exceptional customer service to enhance overall guest satisfaction.
- Conducted routine inspections of public areas, ensuring optimal cleanliness.
- Coordinated well with colleagues across departments for smooth operations.
- Collaborated with kitchen staff to ensure timely delivery of meals.
- Resolved complaints swiftly, preventing potential negative reviews.
Senior Supervisor
Marks & Spencer / Compass Group
Edinburgh
2005.09 - 2009.12
- Managed food ordering and stock control procedures.
- Prepared staff rotas and coordinated daily operations.
- Delivered excellent customer service and food service standards.
- Managed cash handling and participated in management conference calls.
- Assisted with recruitment and training programmes in Aberdeen, Glasgow, and Edinburgh locations.
- Supported the setup and development of new teams and operational procedures.
- Provided training and guidance to junior staff members, enhancing overall team performance.
- Managed team schedules to ensure adequate staffing levels at all times.
- Coordinated with other department heads for efficient workflow management.
Supervisor
Upper Crust
Edinburgh
2002.02 - 2005.07
- Managed shifts and supervised teams of 5-7 staff.
- Produced weekly rotas and monitored staffing levels.
- Oversaw customer service and food preparation operations.
- Conducted stock counts and assisted with payroll administration.
- Participated in management meetings and conference calls.
Delivery Driver's Assistant
Bon Accord Soft Drinks
Glasgow
2001.09 - 2002.02
- Delivered products throughout Glasgow and Scotland.
- Maintained excellent customer relations.
- Responsible for secure cash handling and transactions.
- Demonstrated reliability and accountability in a customer-facing role.
- Demonstrated strong interpersonal skills when interacting with customers or colleagues alike, fostering a positive work atmosphere.
Education
High School -
Lochend Community High School
1997.01 - 2001.01
Primary School - undefined
Bishoploch Primary School
1995.01 - 1997.01
Primary School - undefined
Towerbank Primary School
1994.01 - 1995.01
Primary School - undefined
Royston Primary School
1990.01 - 1994.01
Skills
- Team Leadership & Supervision
- Customer Service Excellence
- Staff Training & Recruitment
- Rota Planning & Workforce Management
- Stock Control & Ordering
- Cash Handling
- Health & Safety Compliance
- IOSH Management Training
- Food Preparation & Service
- Hospitality & Events Support
- Kitchen Operations
- Communication & Teamwork
Certification
IOSH Management Training
References
Katie, Smiley, Compass Group / Marks & Spencer, Available upon request.
Interests
Running, Cycling, Swimming, Triathlons, Football, Rugby, Spending time with family and friends
Timeline
Kitchen Porter Supervisor
Sodexo
2010.06 - 2026.07
Hospitality Assistant / Kitchen Porter
Blue Arrow Agencies
2009.06 - 2011.12
Senior Supervisor
Marks & Spencer / Compass Group
2005.09 - 2009.12
Supervisor
Upper Crust
2002.02 - 2005.07
Delivery Driver's Assistant
Bon Accord Soft Drinks
2001.09 - 2002.02
High School -
Lochend Community High School
1997.01 - 2001.01
Primary School - undefined
Bishoploch Primary School
1995.01 - 1997.01
Primary School - undefined
Towerbank Primary School
1994.01 - 1995.01
Primary School - undefined
Royston Primary School
1990.01 - 1994.01