Summary
Overview
Work history
Education
Skills
Affiliations
Accomplishments
Timeline
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Muhmmad Ismail Baz

Birmingham,England

Summary

Motivated and ambitious 18-year-old with strong academic performance and a passion for helping others. Skilled in communication, teamwork, problem-solving, and resilience, with a proven ability to balance multiple responsibilities and meet deadlines. Experienced as a waiter, cashier as well as customer service assistant. Seeking an opportunity to apply skills and grow professionally in a paced environment

Overview

2
2
years of professional experience
6
6
years of post-secondary education

Work history

Waiter

Constellation
Birmingham, West Midlands
11.2022 - 05.2023
  • Warmly greeted guests upon arrival to create a welcoming atmosphere.
  • Cleaned and set tables quickly after customers left to maximise restaurant capacity.
  • Prepared tables for guests and reset tables between customers.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Delivered food and drinks from the kitchen to respective tables to meet timely expectations.
  • Maintained an excellent level of service in a busy and demanding restaurant environment.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.

Customer service assistant

British Heart Foundation
Birmingham, West Midlands
06.2023 - 08.2023
  • Advised customers on availability, pricing, and location of products.
  • Replenished store inventory regularly, monitoring stock demands to appropriately address customer needs.
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Obtained feedback from customers to improve service experience.
  • Completed transactions to replace or exchange defective items.
  • Maintained spotlessly clean sales floors, organising merchandise for visually appealing displays.
  • Multi-tasked to keep customer service levels at optimal capacity at peak times.
  • Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
  • Assisted customers with varying questions using product knowledge and service expertise.

Cashier

Aston Villa Football Club
Birmingham, West Midlands
08.2023 - 05.2024
  • Handled card payments with precision, maintaining customer confidentiality and discretion throughout.
  • Completed opening and closing procedures each day.
  • Greeted customers entering a store and responded promptly to customer needs.
  • Processed sales, exchange, and refund transactions efficiently to reduce customer waiting times.
  • Delivered outstanding customer care with proactive sales and listening skills.
  • Resolved customer complaints and answered queries about store products.
  • Engaged in pleasant chit-chat for friendly and personalised service.
  • Redeemed stamps and vouchers against transactions.
  • Counted change correctly and issued customer receipts.

Warehouse operator

DX
Wolverhampton, West Midlands
11.2024 - 04.2025
  • Accurately picked orders, minimising returns and exchanges.
  • Collaborated with team members to ensure seamless warehouse operations.
  • Supported various departments, demonstrating flexibility and teamwork.
  • Adhered to health and safety guidelines, enhancing workplace safety.
  • Conducted regular equipment checks to maintain safety standards.
  • Handled fragile goods with care to reduce product damage during transport.
  • Improved warehouse efficiency by maintaining orderly stock locations.

Team leader supervisor

Constellation
Birmingham, West Midlands
12.2024 - 05.2025
  • Undertook responsibility for opening and closing the establishment, ensuring security at all times.
  • Implemented staff training programmes, enhancing service delivery.
  • Monitored employee performance to maintain exceptional service standards.
  • Controlled inventory to avoid waste and unnecessary expenditures.
  • Built strong relationships with customers, fostering loyalty and repeat business.
  • Handled guest queries promptly, enhancing their overall experience.
  • Coordinated special events, ensuring memorable experiences for attendees.
  • Fostered teamwork amongst staff through regular feedback sessions and team-building activities.
  • Collaborated with kitchen staff for seamless service delivery during busy periods.

Education

GCSEs -

Great Barr Academy
Birmingham
09.2017 - 06.2022

A-Levels -

Hamstead Hall Academy
Birmingham
10.2022 - 06.2024

Skills

  • Customer Service
  • Product knowledge
  • High-volume dining
  • Interpersonal skills
  • Attention to Detail
  • Teamwork
  • Problem-solving
  • Communication skills

Affiliations

  • I am passionately occupied with sports, in particular, boxing and football. They both teach me resilience, increasing my confidence and maintaining physical health. Boxing has developed my mental concentration and independence. It also enables me to reflect on what I have learned throughout the week and clear my thoughts. The skills I gain from football and boxing undermine the importance of containing composure and having faith in my team.

Accomplishments

  • Player Of The Tournament (Football, Age 9): Recognised for outstanding performance, teamwork, and leadership in a local football tournament.
  • Tournament Trophy (Football, Age 9): Awarded for becoming champions in the tournament.
  • Sportsman Of The Year (Year 7): Awarded for exceptional sportsmanship, dedication, and an all-around athletic excellence in school sports.






Timeline

Team leader supervisor

Constellation
12.2024 - 05.2025

Warehouse operator

DX
11.2024 - 04.2025

Cashier

Aston Villa Football Club
08.2023 - 05.2024

Customer service assistant

British Heart Foundation
06.2023 - 08.2023

Waiter

Constellation
11.2022 - 05.2023

A-Levels -

Hamstead Hall Academy
10.2022 - 06.2024

GCSEs -

Great Barr Academy
09.2017 - 06.2022

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Muhmmad Ismail Baz