Muhassin Hira

• Act as a key liaison between sales, service delivery, engineering, and operations teams, ensuring solutions are deliverable and supportable.
• Support service teams with technical advice, fault analysis, and system design clarification during installations and post-handover.
• Conduct detailed site surveys and risk assessments to ensure compliance with safety, security, and operational standards.
• Assist with service handover, ensuring documentation, system specifications, and client expectations are clearly defined.
• Work closely with service managers and engineers to resolve technical issues and minimise service disruption.
• Maintain strong client relationships, supporting retention and long-term service agreements.

Key Achievements

• Supported delivery of projects contributing to £1.5M+ in revenue over three years.
• Improved coordination between technical and service teams, reducing post-installation issues.
• Managed full sales cycle, from lead generation via site visits,LinkedIn,and tender portals to closing deals with a 3:2 lead-to-sale ratio.

• Led end-to-end service delivery and operations for a technology solutions company.
• Managed, mentored, and performance-reviewed cross-functional teams, setting KPIs and service standards.
• Oversaw client support operations, ensuring timely resolution of incidents, faults, and service requests.
• Implemented operational processes that improved efficiency, reduced costs, and strengthened service reliability.
• Coordinated vendors, suppliers, and technical resources to meet service and delivery targets.
• Ensured compliance with internal policies, health & safety standards, and contractual obligations.

Key Achievements

• Introduced service KPIs and reporting, improving team accountability and performance.
• Successfully delivered customised solutions through strong leadership and service coordination.

• Conducted requirements gathering and process analysis to support system delivery and ongoing service.
• Produced clear workflow and technical documentation to improve operational consistency.
• Worked closely with technical teams to ensure solutions were scalable, supportable, and delivered on time.
• Supported service improvement initiatives through stakeholder engagement and analysis.