Sarah Boyd
Crumlin,Antrim and Newtownabbey
Summary
Accomplished and driven professional with expertise in mergers and acquisitions, service delivery, and program management. Excellent leadership and team-building skills, excelling in driving both people and projects forward with a solution orientated and initiative-taking mindset. A solid technology background enables technical discussions across all stakeholders and a proven ability to lead and deliver programs and projects across multiple business functions ensures tactical and strategic benefits. Committed to driving continuous improvement and collaborative work environments.
Overview
30
30
years of professional experience
Work history
Service Delivery & Operations Manager
AAH
Warwick
2024.01 - 2025.08
- Led transition from SIAM model to in-house operational model, achieving £1.3 million in savings.
- Drive operational efficiency and process optimisation, ensuring delivery of continued service improvements and improved ticket management.
- Ownership of major incident, change and problem, including service request management at AAH.
- Serve as escalation point for service, operational and project related issues.
- Oversee contract/third party vendors, approx. ten vendors.
- Present weekly, quarterly, and monthly managed service reports to SLT and ELT, reporting on internal teams and MSPs.
- Program delivery manager for all Network/Infrastructure/Operational projects across the business including SDWAN and LAN/WLAN Refresh on a site-to-site basis.
- Maintain a reliable network across 12 sites, minimising downtime or operational impact.
- Demonstrate extensive people management skills from development and performance management to collaboration of the wider team, including managed service partners through to presenting to and interaction at executive level.
Network Services Program Manager
Hallo Healthcare Group/AAH
Coventry
2019.01 - 2024.01
- Led infrastructure and network transition for multi-million global company separation from McKesson to Hallo Healthcare, completing within 12-month TSA timescale and budget.
- Separated and transformed Hallo Healthcare Group into seven standalone business units over nine months.
- Managed project planning and tracking, ensuring adherence to AAH standards.
- Matrix managed teams for multiple data centre exits, including relocations to other facilities and Microsoft Azure.
- Oversaw SIAM partner relationships, managing major incidents, coordinating changes and service requests across MSPs ensuring minimal operational disruption across the business.
- Strategically managed and led delivery throughout the program across multiple business functions, with the ability to reset technology, amend the scope of solutions, and change the program where necessary to benefit the business both tactically and strategically.
- Managed approximately ten contract and third-party vendors effectively.
- Demonstrated robust people management skills through development, performance management, and executive-level presentations.
Governance & Compliance Lead
Sangers AAH
Belfast
2014.01 - 2019.01
- Managed integration projects for McKesson, facilitating migration from SharePoint to SharePoint Online.
- Ensured compliance with IT change control and Sarbanes-Oxley regulations.
- Developed run books and implemented testing policies, overseeing all project delivery aspects.
- Optimised processes within SangersAAH business unit, aligning with AAH standards using Model for Improvement methodology.
Business Analyst
Sangers NI
Belfast
2008.01 - 2014.01
- Defined user requirements and functional specifications through business analyst activities using SDLC Waterfall model.
- Implemented IT change control procedures while developing and maintaining Sangers Intranet site on SharePoint 2010.
- Collaborated with stakeholders to establish KPIs and define process metrics.
- Created SOPs in partnership with Quality team, driving bi-annual process improvements via Model for Improvement methodology.
Programmer Analyst
Sangers NI
Belfast
2000.01 - 2008.01
- Analysed project requirements to enhance programme development and ERP systems.
- Managed incident root causes and troubleshooting throughout entire SDLC.
- Developed EDI interfaces for automatic data transmission.
SAP ABAP/4 Programmer
Parc Computing
Belfast
1998.01 - 2000.01
- Successfully developed and implemented inbound and outbound interfaces for SAP R/2 to R/3 migration project.
- Configured data loads to facilitate seamless integration with external interfaces, including creation of comprehensive reports for external suppliers/customers.
Industrial Placement
Department of Health & Social Services
1996.01 - 1997.01
- Supported statistical projects by delivering health-related demographic insights.
- Developed programmes in SPSS to generate reports for Health Service.
- Facilitated data analysis to inform public health strategies.
Education
HND - Mathematical Studies
University of Ulster
BelfastA/Level - Pure Mathematics & Statistics
Belfast Royal Academy
Bachelor of Science - Mathematics, Statistics & Computing with Diploma in Industrial Studies
University of Ulster
BelfastGCSEs x10 -
Belfast Royal Academy
Skills
- Mergers & Acquisitions
- Service Delivery & Operational Management
- Program Management
- Project Management
- IT Management – People
- Risk Management
- Stakeholder Management
- Governance & Compliance
- Planning
- Cloud Migration
- Application Migration
- Data Centre Exit Planning
- Agile/Waterfall
- ITIL Tools ServiceNow & ConnectWise
- Contract & 3rd Party Management
Timeline
Service Delivery & Operations Manager
AAH
2024.01 - 2025.08
Network Services Program Manager
Hallo Healthcare Group/AAH
2019.01 - 2024.01
Governance & Compliance Lead
Sangers AAH
2014.01 - 2019.01
Business Analyst
Sangers NI
2008.01 - 2014.01
Programmer Analyst
Sangers NI
2000.01 - 2008.01
SAP ABAP/4 Programmer
Parc Computing
1998.01 - 2000.01
Industrial Placement
Department of Health & Social Services
1996.01 - 1997.01
HND - Mathematical Studies
University of Ulster
A/Level - Pure Mathematics & Statistics
Belfast Royal Academy
Bachelor of Science - Mathematics, Statistics & Computing with Diploma in Industrial Studies
University of Ulster
GCSEs x10 -
Belfast Royal Academy