Islamiat Elizabeth Husein
Barking,City of London
Summary
Dynamic professional with expertise in leadership and team management, safeguarding and risk management, and service delivery. Demonstrates proficiency in case management, accurate record keeping, and policy compliance. Skilled in multi-agency partnership working, conflict resolution, stakeholder engagement, and IT systems. Committed to enhancing youth and community support through performance monitoring and KPI management. Career goal: to drive operational excellence while ensuring quality assurance across all initiatives.
Overview
10
10
years of professional experience
Work history
Service Manager
Approved Premises, Social Interest Group
Bermondsey
03.2026
- We're seeking a Service Manager to lead our new service which is opening based in Bermondsey, an Independent Approved Premises (IAP) commissioned by Criminal Justice Services (CJS). The service works with residents who have recently been released from prison and helps them to reintegrate into the community, and restart their journey to independence. The team will identify resident needs alongside any licensing restrictions, and will create tailored, person centred support plans including housing support, activities, and personal journey outcomes to help them to reintegrate. The team work in a multi disciplinary approach, working alongside probation services, job centres, mental health teams, and other community partners, with a focus on risk management and public protection.
- As a Service Manager, you will lead the team by providing line management and leadership support to enable and empower the team to deliver high quality support to our residents. You will drive service outcomes in line with our contractual requirements, ensuring quality, consistency, within a trauma informed setting. You will ensure all aspects of the service run smoothly and in collaboration with our internal teams and external partners. We're looking for someone who is solution focused, and has a real passion to create a safe space where individuals can thrive to meet personal outcomes.
- Some Key Responsibilities include:
- Line management and leadership, offering guidance and support throughout the employee lifecycle.
- Support the Service Manager in leading the day to day operational delivery of the service.
- Risk Management ownership, ensuring processes and policies are followed.
- Property and housing management, ensuring accommodation standards, timely maintenance and reporting.
- Striving to ensure excellence and quality in our service delivery.
- Financial Management of service budget with cost saving mechanisms.
Deputy Service Manager
Social Interest Group Approved Premises
02.2025 - 02.2026
- OVERVIEW OF KEY RESPONSIBILITIES
- LINE MANAGEMENT/LEADERSHIP
- Provide leadership to employees throughout the employee life cycle.
- Hold regular, high quality one to ones and team meetings, support effective teamwork and communication.
- Build and manage effective relationships across the organisation and ensure consistent communication, whilst upholding SIG’s values, policies, and procedures.
- SERVICE DELIVERY
- Support the Service Manager with the day-to-day operational delivery of the service and work directly with colleagues, residents, participants, and other stakeholders to provide a high-quality, holistic service which meets the presenting needs of all relevant stakeholders.
- Ensure service responsibilities and requirements are carried out effectively.
- Support the Service Manager to ensure the service and team meet and exceed KPIs, and work in line with professional codes of conduct.
- Support the Service Manager to facilitate a program of continuous improvement in an environment where residents and participants are cared for, supported, and have access to resources they need to achieve positive and sustainable outcomes.
- Empower residents and participants to make decisions to take control over their lives, by creating an enabling environment.
- RISK MANAGEMENT, INFORMATION MANAGEMENT AND CASE RECORDING
- Follow the relevant risk assessment and management procedures, share any relevant information with partner agencies as appropriate.
- Ensure all case recording, and information is accurately recorded in a timely manner.
- Alongside the Service Manager, champion, and act as a point of reference for safeguarding concerns within the service(s).
- FINANCIAL MANAGEMENT
- Provide support in setting the service’s budget and reviewing monthly management accounts.
- Maintain financial management within the service.
Customer Service & Business Support Team Leader School Admissions Team Leader
Waltham Forest Council
07.2021 - 01.2024
- To develop, manage and deliver specialist support / advice for a defined service area across Customer service and business support.The role will be working in one of the following areas: Libraries and face to face customer service including Registrars, Customer service including 24-hour call handling and channel shift
- Business Support covering support to a range of services across the organization, Executive and Councillor Support and Weddings, Meetings and Events service and Quality assurance and system and service development. Provide effective support to resolve escalations and non-standard customer / service queries.
- Responsible for team development and self-development to ensure service requirements are met. Work is effectively delegated and workloads are prioritised across the team. Resources allocated appropriately to maintain KPI’s and service levels.
- I currently manage the Admissions function for the department providing advice, guidance and support to the admissions officers and internal and external stakeholders. I ensure that applications for school places are met with timely and reasonable offers in accordance with current statutory guidance and legislation, Pan London school admissions academic timetable. I co-ordinate the council’s School appeals on behalf of the school admissions team to the appeals panel and ensure that government statutory returns are completed and submitted with the required deadline. In the past two years working as the School Admissions Team Leader , working through three academic cycles, Waltham Forest has been top 10 in london for the co-ordinated admissions places offered and achieved three successful census cycles
HEO - Offender Management Unit HUB Manager and Care Leavers Manager
Her Majesty Prison Young Offenders Institution ISIS
London
03.2020 - 07.2021
- Manage the transactional activity associated with the Offender Management function and the administrative staff within this area. This includes ensuring the following paperwork is complete, checked and ready for onward transmission: Discharge Report / Pre-Discharge Report, Re-categorisation process and Boards, Bail applications, Completes management checks of Violent Sex Offender Register (VISOR), Release on Temporary License (ROTL), Home Detention Curfew (HDC), Public Protection, Foreign Nationals/Deportation/Immigration, Risk to Children/Safeguarding Children and Harassment/Restraining Orders.
Prison Probation Officer - Offender Supervisor
Her Majesty Prison Young Offenders Institution ISIS
London
05.2019 - 03.2021
- Interview prisoners on arrival within prescribed timescales, set and review targets with prisoners and update case management notes on the prison database. Use the Offender Assessment System (OASys) to identify risks and manage offenders appropriately. Lead the sentence planning meeting in order to prepare appropriate plans. Coordinate information for Parole Board reports and hearings. Liaise with prisoners and other departments and agencies to action the sentence plan, gather and exchange information and understand/investigate conflicting opinions on prisoner progress. Encourage and support prisoners to participate in education, interventions and workshops as defined within the sentence plan. Develops strategies to assist prisoners to overcome reluctance to attend.
Prison Officer
Her Majesty Prison Young Offenders Institution ISIS
London
02.2018 - 05.2019
- Enforcing rules, Maintaining order in prisons and jails, Supervising inmates, Supervising various activities, Offering counseling to offenders, Helping convicts with rehabilitation, Inspecting the facilities, Making sure that the facilities meet the standards, Searching inmates, Checking for contraband items, Reporting on the conduct of inmates, Keeping account of all those in charge, Searching visitors for contraband items.
Production Coordinator
BBC
Bristol
09.2015 - 02.2018
- Show crew members on a TV show or film set who are part of the creative principals of a production, and reports to the production manager. Act as a production’s point of contact with the crew. The production coordinator lets the crew know where they need to be and when (call times). Scheduling and transportation. The production coordinator tracks schedule changes and arranges for transportation. Supervise PAs and assistant production coordinators. The production coordinator delegates tasks to PAs, like running any errands necessary for the film’s production. Dealing with budgets for show-time music and licenses.
- Other Relevant experience: Dominos Pizza, Tesco Super Stores, Kinext Call center, Bookkeeping / Personal Assistant/ Ecommerce/ postage and packaging for Vape Company, Teaching Assistant, Child Minding, Afro Beats Dance Coach.
Education
Scrum Master CSI Certified -
Bachelor of Business Administration - Media and Communications 1 year
Canterbury Christ Church University
Kent 09.2015 - 05.2016
A Levels - English Literature, Drama and Theatre Studies, Music and Performance
Plumstead Manor Sixth Form
LondonGCSE’s - undefined
SouthFields Academy
LondonFHEQ Level 5 - Youth Justice Effective Practice Certificate (YJEPC)
Unitas
London 01.2026 -
Skills
- Leadership & Team Management
- Safeguarding & Risk Management
- Case Management & Accurate Record Keeping
- Youth & Community Support
- Service Delivery & Operational Management
- Performance Monitoring & KPI Management
- Multi-agency Partnership Working
- Conflict Resolution & De-escalation
- Stakeholder Engagement
- Policy Compliance & Quality Assurance
- IT Systems & Case Recording
LANGUAGES
English, Yoruba, Arabic
Training
- First Aid
- Drug Use and Rehabilitation
- Young Offender Behaviour and strategy
- Suicide and self harm
- Hostage situations
- Combat and self defense
- Fire safety
- Microaggressions and Racism workshop
- Sentence Calculations
- Serious Organized crime groups
- Terrorism and radicalism training
- Oasys Training
Timeline
Service Manager
Approved Premises, Social Interest Group
03.2026
FHEQ Level 5 - Youth Justice Effective Practice Certificate (YJEPC)
Unitas
01.2026 -
Deputy Service Manager
Social Interest Group Approved Premises
02.2025 - 02.2026
Customer Service & Business Support Team Leader School Admissions Team Leader
Waltham Forest Council
07.2021 - 01.2024
HEO - Offender Management Unit HUB Manager and Care Leavers Manager
Her Majesty Prison Young Offenders Institution ISIS
03.2020 - 07.2021
Prison Probation Officer - Offender Supervisor
Her Majesty Prison Young Offenders Institution ISIS
05.2019 - 03.2021
Prison Officer
Her Majesty Prison Young Offenders Institution ISIS
02.2018 - 05.2019
Bachelor of Business Administration - Media and Communications 1 year
Canterbury Christ Church University
09.2015 - 05.2016
Production Coordinator
BBC
09.2015 - 02.2018
A Levels - English Literature, Drama and Theatre Studies, Music and Performance
Plumstead Manor Sixth Form
GCSE’s - undefined
SouthFields Academy