Muhammed Shameel Kadavath

Key Responsibilities:

• Remote Operations: Operate remote-controlled systems to load and discharge containers efficiently, ensuring accurate placement and retrieval within the port.
• Stakeholder Communication: Act as the primary liaison between the control room and shipping companies, haulage firms, and internal teams, providing real-time updates and ensuring smooth operations.
• Safety Management: Oversee the safe passage of haulage vehicles within the port, maintaining traffic flow and minimizing congestion while ensuring compliance with all health and safety regulations.
• Problem-Solving: Respond to operational challenges, such as equipment breakdowns and logistical issues, making quick, informed decisions to maintain continuity.

Key Responsibilities:

• IT Support & Troubleshooting:
  First point of contact for staff IT queries, resolving hardware, software, and network issues.
• Incident Management:
  Logged and tracked IT incidents using ticketing systems, ensuring resolution within agreed SLAs.
• Communication & Coordination:
  Worked with IT teams and vendors to escalate complex issues, keeping end-users updated on progress.
• Problem Resolution:
  Provided timely solutions to reduce downtime, offering remote support and guiding users through troubleshooting.

• Excelled in providing top-notch customer service, consistently engaging with shoppers, addressing inquiries, and resolving issues with a friendly and solution-oriented approach, which resulted in high levels of customer satisfaction
• Additionally, proficiency in inventory management ensured a well-organised and visually appealing store layout, while meticulous cash-handling skills and adherence to security protocols upheld the integrity of financial transactions.

• Assisted in data analysis and reporting, contributing to the optimisation of cargo handling operations and vessel scheduling
• Played a key role in cargo documentation and compliance checks, ensuring the accuracy and legality of import/export manifests and customs declarations
• Collaborated with the Logistics and Transport teams to facilitate the smooth movement of goods within the port area, gaining insights into supply chain management
• Participated in stakeholder engagement activities, including meetings with government agencies and shipping companies, enhancing my understanding of industry partnerships.