Mohammad Hasnat Uddin
London
Summary
Experienced CCTV Control Room Operator with a strong background in customer service excellence and a proven ability to maintain patience under pressure. Skilled in access control systems and alarm monitoring, ensuring the safety and security of personnel, property, and assets. Known for a positive attitude, exceptional problem-solving skills, and the ability to handle high-stress situations with professionalism. Demonstrates a strong commitment to operational efficiency while maintaining a calm and proactive approach during security incidents. Eager to progress and develop within the security industry, continuously seeking opportunities to enhance skills and contribute to the success of the team and organization.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
Work History
Security Control Room Operative
Bidvest Noonan
London
10.2021 - Current
- Monitored CCTV feeds in security control room
- Handled numerous calls addressing customer inquiries
- Compiled detailed incident reports with precise observations and witness statements
- Oversaw access control and monitoring systems
- Completed DOB with detailed explanations of all occurrences
- Demonstrated exceptional communication and interpersonal skills with staff and visitors
- Performed frequent safety drills to maintain readiness for emergencies
- Managed fire evacuation procedures ensuring compliance with safety standards
- Collaborated with security teams and emergency services to handle urgent situations
- Coordinated responses to occupier emails, addressing inquiries and concerns efficiently
- Implemented security protocols to protect high-value assets against theft and damage
- Stepped up as a Duty Security Manager, ensuring the smooth operational requirements and making sure site KPI's are met.
Security Control Room Operative
Wilson James
London
08.2021 - 10.2021
- Oversaw Security Control Room activities, including CCTV and alarm management
- Managed front of house services and greeted guests
- Monitored security systems to prevent breaches
- Ensure Health & Safety of staff and visitors
- Carried out site patrols and responded to unusual activities
- Ensured site safety by conducting detailed employee and visitor screenings
Court Security Officer
Bardwood Support Services
London
04.2020 - 08.2021
- Responded swiftly to alarms or incidents, minimising disruption to court proceedings
- Oversaw crowd control during high-profile cases, ensuring order despite large numbers and media presence
- Used CCTV surveillance to quickly identify and mitigate potential threats
- Conducted security scans with hand-held metal detectors and visual bag inspections
Luxury Retail Security Officer
ICTS
London
06.2019 - 03.2020
- Monitored advanced surveillance systems in luxury retail environment ensuring safety of assets and customers
- Verified security measures for high-value merchandise to minimise theft
- Maintained clear communication with security team during shift transitions to guarantee accurate reports
- Monitored and reported suspicious activities to mitigate risks
Head Waiter
Sipson
London
02.2017 - 06.2019
- Delivered outstanding customer service while managing guest seating arrangements
- Verified completed orders and served guests at tables
- Ensured smooth communication between kitchen and waiting staff on menu updates
- Engaged diners to collect feedback on food and service
- Processed cash, card, and other payments accurately
Education
Higher National Diploma - Mechanical Engineering
I.A.L Modena
Modena, Italy 09.2010 - 07.2014
Bachelor of Business Administration - Business Management
Arden University
London 10.2020 - 11.2024
Public Space Surveillance (CCTV), Door Supervision -
SIA
London 02.2019 - 04.2019
Skills
- Customer service excellence
- CPR and First Aid
- Situational awareness
- Positive attitude
- Access control systems
- Patience under pressure
- Microsoft Word, PowerPoint and Excel
- Adaptability and Flexibility
- Conflict Management
- Data Management
Timeline
Security Control Room Operative
Bidvest Noonan
10.2021 - Current
Security Control Room Operative
Wilson James
08.2021 - 10.2021
Bachelor of Business Administration - Business Management
Arden University
10.2020 - 11.2024
Court Security Officer
Bardwood Support Services
04.2020 - 08.2021
Luxury Retail Security Officer
ICTS
06.2019 - 03.2020
Public Space Surveillance (CCTV), Door Supervision -
SIA
02.2019 - 04.2019
Head Waiter
Sipson
02.2017 - 06.2019
Higher National Diploma - Mechanical Engineering
I.A.L Modena
09.2010 - 07.2014
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